There is scope for error when ordering. I ordered a pelmet described as "straight" in conversation when settling on a bound edge and this was translated into "straight frilled" on the order form. ...
Regretfully we were not informed we would need extra rings to enable the curtains to hang in the best possible way. Due to this error they were unable to complete the dressing of the curtains when...
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Recenzje produktów
Data zakupu: 10/04/2013
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Wiarygodny klient
13 years ago
very impressed,rep.excellent and guided me in the rather overwhelming choice of fabrics.
Representative said we should expect delivery within 2 - 3 weeks( stated on the order form) in the end it was about 8 weeks and I had to phone on several occasions to find out what was happening. I...
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Plumbs
Plumbs
12 years ago
Thank you for your feedback. In normal circumstances these types of order will be despatched more promptly. Unfortunately, for this order we had to source a specialised fibre from a third party company, this caused a delay in your order. We are very sorry that you were not correctly advised at the time of order and we are also sorry for any inconvenience caused.
Recenzje produktów
Data zakupu: 20/03/2013
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Wiarygodny klient
13 years ago
Bit of confusion over delivery dates - some conmmunication mistakes over two different orders.
The initial appointment was kept, but subsequent arrangements to collect the chair for re-upholstery were repeatedly missed - this was very annoying since we were paying for someone to be at the...
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Plumbs
Plumbs
12 years ago
Thank you for your feedback. We always value comments from our customers to help us improve on our procedures and practices. Unfortunately in this circumstance, the local craftsman for your area did not have the capacity to complete your order. This is normally something that we monitor very closely to ensure that we have adequate cover for our craftsman. However, in the case of your order this was not done correctly, which led to an unacceptable delay. Please be assured that we are actively looking to recruit craftsman in your area to help ensure that this circumstance does not reoccur in the future. We are very sorry for any inconvenience caused.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
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Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Plumbs have been established for over 60 years and specialise in producing quality made-to-measure sofa covers, curtains and reupholstery. We offer a unique in-home service and turn around over 1000 made-to-measure orders per week.