W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Opinie o Petcover Australia

Wyświetlono wszystkie recenzje: 2,293

Wiarygodny klient

Zweryfikowano przez Feefo

10 years ago

No follow up with DD issues

I have been in contact to ensure the correct BSB ACCT for my payments - but the payments have not been fixed to the correct details and no one has contacted me since as outlined. Its distressing as...

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Petplan Australia

Petcover Australia

10 years ago

Hi Alexandria

Thank you for your feedback. I will pass this on immediately to the Accounts Department to try and get this rectified for you.
I will provide an update when we have investigated.

Kind Regards

The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Alexandria

Just an update :)
The Accounts Department gave you a call regarding this.

Kind Regards

-The Petplan Team

Petplan Australia

Petcover Australia

10 years ago

Hi Alexandria

I was just informed that your number was disconnected, so they have emailed you regarding this :)

Kind Regards

-The Petplan Team

Wiarygodny klient

10 years ago

Good afternoon, I dont have my personal phone on me till after 7pm unless I am anticipating a call. Apologies. noted an email has been send - I have to email the accounts team back. However, when I reply to that email - it fails to send through - is there an alternate address I can use? I will pass on my work line to the accounts Dept through a private message so we can sort this out! Thanks, Alex

Data zakupu: 04/06/2016

William

Zweryfikowano przez Feefo

10 years ago

Co William sądzi o Petcover Australia:

life saver

Greatjob, your service saved our cats life

Petplan Australia

Petcover Australia

10 years ago

Hi William

Thank you very much for your feedback!

We hope it is all smooth sailing from here for your furry friend.

Kind Regards

-The Petplan Team

Data zakupu: 16/06/2016

martha

Zweryfikowano przez Feefo

Forest Lake

10 years ago

Co martha sądzi o Petcover Australia:

Good value and peace of mind.

I like the security of knowing I can take my dog in for a consultation without extra charges. That gives me peace of mind, especially with one very old dog and one new puppy. Also access to...

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Petplan Australia

Petcover Australia

10 years ago

Hi Martha

Thank you very much for your feedback!
We are glad you are enjoying our service thus far.

Kind Regards

-The Petplan Team

Data zakupu: 15/06/2016

Wiarygodny klient

Zweryfikowano przez Feefo

10 years ago

greatful for your amazing customer rep

Your customer rep Kirsty Smith was so extremely helpful with my tech issue regarding one of our petplan policy's.

Petplan Australia

Petcover Australia

10 years ago

Hi Claudia

Thank you very much for your feedback! I will personally pass this onto Kirsty and the Sales Department Management Team.
Have a great weekend!

- The Petplan Team

Data zakupu: 30/04/2016

Wiarygodny klient

Zweryfikowano przez Feefo

10 years ago

Ran around in circles but got there in the end.

First attempt the website broke and I wasn't able to complete the sign up. They then emailed me saying they noticed I hadn't finished and attempted to do it via email. I replied saying that would...

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Petplan Australia

Petcover Australia

10 years ago

Hi Adam

Thank you very much for your feedback. In regards to the 4 weeks free, our Sales Department have tried to get in touch with you and have left you a voicemail.

Kind Regards

- The Petplan Team

Data zakupu: 14/06/2016

Donna

Zweryfikowano przez Feefo

10 years ago

Co Donna sądzi o Petcover Australia:

Very happy with customer service staff at petplan

Great product at a great price. Thanks

Petplan Australia

Petcover Australia

10 years ago

Hi Donna

Thank you very much for your feedback! I shall pass it onto the Sales Team!

Have a great day.

-The Petplan Team

Data zakupu: 13/06/2016

Wiarygodny klient

Zweryfikowano przez Feefo

10 years ago

Multiple Policies

I am curious as to why when having multiple policies (3 dogs) the discount offered is not taken across the multiple policies immediately but is applied only when each policy is renewed. It can be...

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Petplan Australia

Petcover Australia

10 years ago

Hi Robyn

Thank you for your feedback, I will pass this onto the Underwriting Department so they can investigate into this situation.
Have a good day!

- The Petplan Team

Data zakupu: 13/06/2016

Carol

Zweryfikowano przez Feefo

Pemberton

10 years ago

Co Carol sądzi o Petcover Australia:

i would prefer to have hard copies of everything rather than emails etc

Operator was helpful, explained everything clearly

Petplan Australia

Petcover Australia

10 years ago

Hi Carol

Thank you very much for your feedback! We are glad you found our operator helpful.
Have a great day.

- The Petplan Team

Data zakupu: 13/06/2016

Wiarygodny klient

Zweryfikowano przez Feefo

10 years ago

Rottweiler puppy

Prompt & reliable

Petplan Australia

Petcover Australia

10 years ago

Hi Sam

Thank you for your excellent feedback!
Have a great day!

- The Petplan Team

Data zakupu: 13/06/2016

Wiarygodny klient

Zweryfikowano przez Feefo

10 years ago

Just wondering why I paid for a full month in lieu for the plan when it was not approved until the end of the June month? otherwise the service was good except the email had been misplaced so my...

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Petplan Australia

Petcover Australia

10 years ago

Hi Lynne

Thank you for your feedback. I will pass this onto the underwriting department for clarification.

Have a great day.

- The Petplan Team

Data zakupu: 07/06/2016

Nie masz jeszcze zaproszenia do recenzowania?

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Feefo Trusted Service Awards

Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.

Czym są nagrody Trusted Service Awards dla najlepszego usługodawcy

Dlaczego warto ufać recenzjom na Feefo?

Dowiedz się więcej o Feefo

Recenzje sprzedawcy Petcover Australia

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?