The whole order, transaction and delivery process of my purchased product was smooth and fast and had no problem.
However after receiving my product, I made an inquiry regarding the product by e-mail...
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JOY
JOY
15 years ago
Providing a high quality of service for our customers, is for us here at JOY a given. Therefore that such a service should be followed up with anything less, is to us unacceptable. We shall continue working to create the best possible service, at all times. I do apologise for any inconvenience this has caused you.
Ewa
JOY
Excellent styles although the choice of fabric on some garments could be better, e.g., instead of 100% polyester, to use silk or cotton.
JOY
JOY
15 years ago
Thank you for taking the time to provide us with this feedback. I have passed this along to our product development team as they are always eager to hear the customers thoughts and wishes for future products.
Ewa
JOY
I've always liked shopping in the stores but recently used the website for the first time which proved to be very disappointing and frustrating. Ordered 3 dresses, 2 of which arrived quite promptly...
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JOY
JOY
15 years ago
Thank you for taking the time to provide us with your feedback. I do apologise that no one from out team was in contact with you to inform you of this prior to your parcels arrvial. We do try and inform customers of discrepancies such as these before parcels are sent out, however this is not always possible during busy times. A member of our customer support team will be in contact with yout later today.
Siobhan
JOY
We appreciate you taking the time to provide us with your feedback. I will be passing your comments on to our product development team, so that we can develop a product tailored specifically for our customer.
Siobhan
JOY
Over priced delivery charges and the wrong item sent.
JOY
JOY
15 years ago
Thank you for taking the time to provide us with your feedback. I do apologise that your order was sent incorrectly. I am currently looking into this for you and will be in touch later in the day to discuss this matter with you further.
We have taken your feedback regarding the delivery charges on board and will be reviewing our policy shortly.
Siobhan
JOY
Recenzje produktów
Data zakupu: 30/06/2010
0
Udostępnij
Wiarygodny klient
15 years ago
Great service, lovely quality T-Shirt.
Recenzje produktów
Data zakupu: 13/07/2010
0
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Wiarygodny klient
15 years ago
I think Joy sells beautiful products and the service has been excellent!
when i oredered a jacket i couldn't do it over the internet so phoned into the store its self the girl who answered the phone was lovely really nice and helpful, she gave me all the information i...
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Recenzje produktów
JOY
JOY
15 years ago
Thank you for taking the time to complete the feedback. Its great to hear that you are pleased with your purchase, lets hope you get great wear out of it!
Siobhan
JOY
I love the clothes as they are so different to what you find in other high street stores. I like the feel of the stores and the staff are well trained and always very helpful (I go to Richmond and...
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JOY
JOY
15 years ago
We are really happy that you enjoy shopping with JOY. Thank you for the feedback, this will be passed along to the product design team for a closer investigation.
Siobhan
JOY
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts.
Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
JOY offers unique women's and men's clothing and accessories that you won't find on the high street, plus an eclectic mix of fun and quirky gifts.
Discover handpicked, individual brands including London label, Louche - available exclusively at JOY.
