Recenzje sprzedawcy isango!

I trust this message finds you well. We are sorry to learn that you missed your Eiffel tower tour due to traffic and could not get through to the emergency number provided. We have gone ahead and refunded the amount to your card as we are a customer focused company and would not step back from doing what is fair. Thank you for touching base with us so that we have an opportunity to refund your tour and make this experience not quite as bad. I once again would like to apologise for the inconvenience caused and trust you would provide us with an opportunity to be of service to you in future. Regards Isango! Customer Support

I trust this message finds you well. We would like to sincerely apologise and regret for the inconvenience caused to you and thank you for your valuable feedback. We as a company are very vigilant on all our customer requests and have handpicked our local partners to get the best service and options for our customers, however on this occasion we sincerely regret the ambiguities that were created and are stringently taking it up with our local partner why the service levels were let down. We understand the inconvenience it would have caused and I would like to assure you this is not the standards which we operate on and greatly pride ourselves on the service we provide to our customers. Considering the disappointment you had with the tour we would like offer you a 50% refund for the tour amount since we do not want you to be unhappy with our services. I once again would like to apologise for the inconvenience caused and trust you would provide us with an opportunity to be of service to you in future. Regards Isango! Customer Support

I trust this message finds you well. We sincerely apologise and regret for the inconvenience caused to you. We have checked with our local team regarding your meeting point and they have confirmed that the tour was operating from 2 Rue Des Pyramides as mentioned on your booking voucher. We wanted to reconfirm from you if this is the location you waited at and also if you tried reaching our local team on the emergency number provided on your voucher as we provide this number only for such instances so that you can get any last minute logistical help if needed. We look forward to your reply. Regards Isango! Customer Support

I trust this message finds you well. We thank you for your valuable feedback and comments. We have informed our local partner of your comments and have asked them to rectify the things highlighted by you. Your comments are an invaluable source for us to improve our services and products so that future travelers do not face such issues. You are our valued customer we look forward to serve you again in future. Regards Isango! Customer Support