Not having tickets is rather disconcerting. No pre-bookable seat choices. Weight allowance at 18kg is too low. If we went shopping we could easily exceed this, so we didn't go shopping as this was a...
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Rebecca Larsson
FlyDirect
2 years ago
Many Thanks for your feedback. Due to weight restrictions required to operate our 737-800 aircraft from Jersey unfortunately it's necessary for us to have a slightly lower luggage allowance than on our summer flights, however we hope that the convenience of flying direct offsets the inconvenience of this lower limit overall.
We booked flight only so can't comment on any hotels. Smartwings are excellent, lovely crew and competent pilots. Weather was pretty poor on returning to Jersey but they managed to get the plane in...
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Tim Shute
FlyDirect
2 years ago
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your flights with Smartwings were excellent and that you found the crew to be lovely and the pilots competent.
Despite the challenging weather conditions, we're delighted that the crew managed to safely bring you back to Jersey. We truly appreciate your support and look forward to welcoming you on board a FlyDirect flight in the future!
Recenzje produktów
Data zakupu: 22/03/2024
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Zweryfikowano przez Feefo
2 years ago
Punctuality on both legs of the flight and courteous cabin crew
Tim Shute
FlyDirect
2 years ago
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you found the flights to be punctual and that the cabin crew provided courteous service throughout your journey. We look forward to assisting you again in the future.
A great experience from booking, checking in, and the flight themselves. An excellent service from Smartwings with friendly crews. Looking forward to flying again next year.
Tim Shute
FlyDirect
2 years ago
Thank you so much for taking the time to share your wonderful experience with us! Your kind words truly motivate us to continue working with Smartwings to deliver top-notch experiences to all our passengers. We can't wait to welcome you back next year for another fantastic flight!
Excellent service use them a lot ,can not fault the company
Tim Shute
FlyDirect
2 years ago
Thank you so much for your kind words! We're delighted to hear that you've had such positive experiences with our service. It's truly rewarding to know that we've been able to meet your expectations consistently. We look forward to serving you again in the future!
Excellent service. Great direct flight to Tenerife,. Cabin crew very helpful and polite. Would highly recommend.
Tim Shute
FlyDirect
2 years ago
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with FlyDirect. Your recommendation means the world to us, and we look forward to assisting you again soon!
All very good except we need to be able to check in on line, it’s not good doing it at the airport. We were annoyed not to be seated together as a couple, but this is horrendous for a family. If you...
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Rebecca Larsson
FlyDirect
2 years ago
Many Thanks for your feedback. Unfortunately as a small charter operator working with various airlines, online check in is not currently something we're able to provide. We are really sorry to hear that you were seated separately as our aim is always to seat families and couples together. As the flight had empty seats we hope that this was able to be rectified onboard.
Good staff contact before the holiday answering all our questions. Smartwings airline was fine, the refreshment service took a long time and it would have been nice for the trolley to come around a...
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Tim Shute
FlyDirect
2 years ago
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with our staff and that they were able to assist you with all your questions. Your feedback on the refreshments service provided has been noted. We hope to provide our service again to you soon.
The plane was new, going direct takes so much agro out of the flying and is so much quicker. Check in is a pain both ends, but you have to be patient.
Tim Shute
FlyDirect
2 years ago
Thank you so much for your feedback! We're thrilled to hear that you appreciated the convenience of a direct flight. We understand that check-in can sometimes be a bit of a hassle, but your patience certainly doesn't go unnoticed. We're grateful for your support and look forward to welcoming you on board again soon!
Thank you so much for your kind feedback! We are delighted to hear that you found our booking process easy. Making things convenient for our customers is always a top priority for us. We look forward to serving you again soon.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
FlyDirect organises direct flights from Jersey, Guernsey and the Isle of Man to the destinations in Spain & Portugal, offering flight only and a fantastic range of hotels.