Recenzje sprzedawcy Flooring Direct

Thank you for your comments about the great service you received from Flooring Direct! The comments on our delivery are also something that we love to see. Kind Regards, Flooring Direct

Good Morning, We do apologise for your experience. Our communication systems have seen an unusually high volume of calls and messages since the current guidelines were put in place. We do acknowledge that there is a slight delay but we are trying our best to communicate this to customers. The health and safety of our employees is a priority, alongside satisfying our customers and we are sorry to read that we did not reach the required standards. We are implementing the necessary steps to ensure that our customers are communicated with the appropriate standards. We do apologise for this and if you reach out to our team. they will be able to tell you how they can assist your further. Kind regards, Flooring Direct

Good Afternoon, Thank you for your message and I am delighted to see that you received the underlay quickly and you were able to fit it. Thank you for your patience and understanding the difficult delivery times and I am sure if you reach out to our customer service team at sales@flooringdirect.co.uk, they will be able to further assist you with compensation for your quick delivery. We are trying to implement further steps to ensure there is further clarity to our customers. Kind Regards, Flooring Direct

Hello, Thank you for your comments on the excellent experience you had with us. We love to keep our customers informed and it is fantastic to see that you enjoyed our service. Kind Regards, Flooring Direct

Good Morning, Prompt service at this time is something which is very important to us. We are glad to see you were happy with the delivery process with Flooring Direct. We are delighted that you will use us again!

Good Afternoon, Thank you for your response and feedback. We are sorry to hear that you did not enjoy the product and would like to look into this with our Products team. We have also received your feedback on the delivery and will raise this with the courier. This is because we always want to deliver the best service to our customers and this is not what had happened, we do apologise for this and assure you we will raise with the courier. Kind Regards, Flooring Direct

Good Afternoon, Thank you for your comments, we do apologise for the late delay in delivery and lack of communication. Our team are working constantly working around the clock to ensure that the customers are kept up to date with any delivery delays in this difficult time. I can assure you that we are taking the appropriate steps to provide all customers with more clarity. We would like to reach out to you see if there is anything we can do. Our agents are working non-stop to get back to all customers but we are delighted to see that you were happy with the product ordered. Kind Regards, Flooring Direct

Good Afternoon, Thank you for your feedback. We do apologise for this. We have investigated this with the courier and will be sure to investigate this so that it does not happen in the future. Please do get in touch with us with regard to any further assistance that we can offer. Kind regards, Flooring Direct

Thank you for comments on the great product and fast delivery offered at Flooring Direct. We are implementing certain measures to make sure that customers are satisfied with the flooring and service!

Good Morning, Thank you for your feedback. We are working non-stop to ensure that our customers are kept up to date with any delays. We also would like to assure you that we are investigating your order. We do acknowledge that there is a delay in our customer service responses because of the unusually high volumes of calls and messages that we are receiving. Our team is updating the communication systems as we speak but it is a bit difficult at the moment to get people out to upgrade the systems. I have instructed our customer service team to reach out to you ASAP to see how we can resolve this. Kind Regards, Flooring Direct