Lay the foundations for your dream home with Flooring Direct. We'll help you to style your home in the exact way you want it.
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Flooring Direct nie jest już aktywnym klientem Feefo
Wyświetlono wszystkie recenzje: 1,748
TC
Trusted Customer
6 years ago
Co Trusted Customer sądzi o Flooring Direct:
NOT RECEIVED GOODS
My order was dispatched on the 7th April and has not arrived, I have phoned flooring direct and nobody is answering the phones,the answer machine is saying mailbox full,after ringing 4 times another...
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Chris
Flooring Direct
6 years ago
Good Afternoon,
Firstly, we do apologise for the inconvenience and for your experience.
I can assure you that our offices are open but the phone lines are currently undergoing maintenance to help us deal with the unusually high volume of calls that we have been experiencing over the Bank Holiday and since the social distancing guidelines were put in place.
Please could you send an email to sales@flooringdirect.co.uk and our customer service agents will be able to reach out to you. They are all working in the busy inbox to ensure our customers get a response ASAP.
Kind regards,
Flooring Direct
1
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Wiarygodny klient
6 years ago
Not heard from flooring direct for a week on status of order.
Give order updates
Chris
Flooring Direct
6 years ago
Good Morning,
We do apologise for the delay in getting back to you. Our customer service agents at Flooring Direct have been working over the Easter Bank Holiday to try and communicate with customers. For this, we do apologise, but we can assure you we will be in touch.
Kind Regards,
Flooring Direct
2
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Wiarygodny klient
6 years ago
I haven’t received my order yet
By being reached more easily
Chris
Flooring Direct
6 years ago
Good Morning,
We do apologise for the inconvenience caused. Our phone lines are currently undergoing maintenance as we try to improve our communication services and deal with the unusually high volume of calls we are experiencing, as we communicate with our customers. Please do send an email to sales@flooringdirect.co.uk and our team will be able to look into your order.
Kind regards,
Flooring Direct
2
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Wiarygodny klient
6 years ago
Good quality product
Could not fault the service even over Easter
Chris
Flooring Direct
6 years ago
Good Afternoon,
Thank you for your review. We have been working hard over the Easter bank holiday weekend to ensure that all our customers are happy!
0
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Wiarygodny klient
6 years ago
Delivery andtracking info is difficult to sort out.
I have not had the item yet.
Chris
Flooring Direct
6 years ago
Good Afternoon,
We do apologise for this. We are working closely with our couriers to try and improve our communication with customers and provide better tracking and communication in these unique circumstances.
Kind Regards,
Flooring Direct
2
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TC
Trusted Customer
6 years ago
Co Trusted Customer sądzi o Flooring Direct:
Great service
Great, easy online service with efficient delivery of goods as expected.
Chris
Flooring Direct
6 years ago
Good Morning Charlie,
Thank you so much for your kind comments and review of Flooring Direct. We have been working very hard to employ an efficient delivery service in these unique circumstances. We are great to see you thought our online service was easy!
Kind Regards,
Flooring Direct
0
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Wiarygodny klient
6 years ago
No issues with dispatch time or product, however it was delivered to the totally wrong street. It was a mystery for quite a few days before the resident on that other street kindly brought it to us...
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Chris
Flooring Direct
6 years ago
Thank you for your kind comments about the dispatch time and products from Flooring Direct. We have taken your feedback on board regarding the delivery and will note it down with the couriers. We do apologise for the inconvenience caused but are delighted to see that we the situation resolved. Thank you again for your comments!
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TC
Trusted Customer
6 years ago
Co Trusted Customer sądzi o Flooring Direct:
Fast delivery and great product!
Chris
Flooring Direct
6 years ago
Good Morning,
Thank you for your comments on the fast delivery and great products at Flooring Direct. We are trying to deliver a fantastic service to all our customers.
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TC
Trusted Customer
6 years ago
Co Trusted Customer sądzi o Flooring Direct:
Great service
The response was quick, they kept me informed of what was happening and the delivery came when they said it would. Great service.
Chris
Flooring Direct
6 years ago
Good Morning David,
Thank you for your comments on the service you received from Flooring Direct. We have been working hard with our couriers to try and ensure that they keep customers up to date in these unusual times.
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TC
Trusted Customer
6 years ago
Co Trusted Customer sądzi o Flooring Direct:
Brilliant fast service and value for money
Chris
Flooring Direct
6 years ago
Good Morning,
Thank you for your lovely five-star review. Flooring Direct aim to provide all customers with a brilliant fast service and want to give them great value for money.
Kind Regards,
Flooring Direct
Flooring Direct deliver state-of-the-art carpet and flooring materials to people all over the UK. Our wealth of experience and buying power has enabled us to source some of the very best products and brands on the market and to sell them at the most competitive prices. We buy from the top manufacturers of carpet & flooring, both in the UK and overseas.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Flooring Direct deliver state-of-the-art carpet and flooring materials to people all over the UK. Our wealth of experience and buying power has enabled us to source some of the very best products and brands on the market and to sell them at the most competitive prices. We buy from the top manufacturers of carpet & flooring, both in the UK and overseas.