W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Recenzje sprzedawcy ExoticDirect | Recenzje dotyczące obsługi klienta sprzedawcy {{merchantUrl}} | Feefo

Wyświetlono wszystkie recenzje: 1,979

Trusted Customer

8 years ago

Co Trusted Customer sądzi o ExoticDirect:

I haven’t had to claim yet do can’t rate on that but renewal was quick and easy I didn’t have to do anything

Martin

ExoticDirect

8 years ago

Hi Susan,

Many thanks for your review and we are pleased to note that you found the renewal process quick and easy.

Kind regards,

Exotic Direct Team

Trusted Customer

8 years ago

Co Trusted Customer sądzi o ExoticDirect:

Customer service was polite and informative as always.

Martin

ExoticDirect

8 years ago

Hi Tony,

Many thanks for your kind review and pleased to hear that you found the customer service polite and informative.

Kind regards,

Exotic Direct Team

Wiarygodny klient

8 years ago

Yes I would recommend to other people The service is very good

Martin

ExoticDirect

8 years ago

Hi

Many thanks for your kind comments and we are delighted to hear that you found the service very good.

Kind regards,

Exotic Direct Team

Trusted Customer

8 years ago

Przesłane pliki

Renewal was easy, couldn't have been any easier.

Wyświetl wszystkie pliki (1)

Co Trusted Customer sądzi o ExoticDirect:

Renewal was easy, couldn't have been any easier.

Never had to face a thing to renew, all taken care of, thanks.

Martin

ExoticDirect

8 years ago

Hi Stephen,

Many thanks for your review and pleased to hear that you found the renewal process so easy,

kind regards,

Exotic Direct Team

Wiarygodny klient

8 years ago

Bish, Bash, Bosh

ExoticDirect have been amazing at handling my claim. They are very friendly and helpful! Vicky handled my claim and was more than happy to answer any queries I had and kept me updated with my claim.

Hayley

ExoticDirect

8 years ago

Hi there.

Thank you so much for taking the time to leave your positive review.

We have passed your feedback to Vicky and we hope you continue to be happy with our service.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Co Trusted Customer sądzi o ExoticDirect:

No need to improve

I haven't had to make a claim yet thank goodness

Alec

ExoticDirect

8 years ago

Dear Miss Taylor,

Thank you for giving our pet insurance such a positive review. It really means a lot to us here on the Exotic Direct team.

We all hope you never need to make a claim, but if you should need to, then please do give us a call and a member of the team will be happy to take you through the process.

Best regards,

The Exotic Direct Team

Trusted Customer

8 years ago

Co Trusted Customer sądzi o ExoticDirect:

African pygmy hedgehog and tortoise cover

Brilliant, covered my African pygmy hedgehog and my two tortoises.The price hasn't got higher for the second year either.

Alec

ExoticDirect

8 years ago

Hi Haisha,

Thank you so much for giving our pet insurance service such a positive review.

All of the team are happy to hear that you're pleased with both the cover we're providing for your pets and also that you found our renewal price agreeable.

If we can be of any further assistance in the future, please do get in touch.

Best regards,

The Exotic Direct Team

Wiarygodny klient

8 years ago

Yes

Alec

ExoticDirect

8 years ago

Thank you for giving our pet insurance service such a positive review.

If we can be of any further assistance in the future, please do let us know.

Best regards,

The Exotic Direct Team

Wiarygodny klient

8 years ago

Decrease premiums faster please.

A very good deal the 1st year, then my African Grey became sick and I had to put in a claim (to be fair they paid out quickly) but now it's taking ages for the doubled premiums to decrease :-(...

Przeczytaj więcej

Alec

ExoticDirect

8 years ago

Hi. Thank you for giving us a positive four star review.

We are really pleased to hear that your African Grey is now in much better health and that we were able to settle the claim quickly for you.

You’ll appreciate that after claiming, we do need to review the premium charged on a policy at the next years renewal. In situations where we have found it necessary to increase a premium, that loading will normally be reduced over time at each additional year’s renewal.

Whilst we’re sorry that this reduction isn’t happening quite as quickly as you would like, please be assured that we will always apply the maximum reduction that our internal guidelines allow us too.

We hope that this goes some-way to explaining the situation, but if you’d like to discuss it in any more detail please do give us a call on 0345 982 5505.

Best regards,

The Exotic Direct Team

Trusted Customer

Redditch

8 years ago

Co Trusted Customer sądzi o ExoticDirect:

Highly recommended, very helpful and considerate

Hayley

ExoticDirect

8 years ago

Hi Ian.

Thank you so much for taking the time to leave your positive review and for recommending Exotic Direct.

We are so happy you found us helpful and considerate.

Kind Regards

The Exotic Direct Claims Team.

Nie masz jeszcze zaproszenia do recenzowania?

Feefo Trusted Service Awards

Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.

Czym są nagrody Trusted Service Awards dla najlepszego usługodawcy

Dlaczego warto ufać recenzjom na Feefo?

Dowiedz się więcej o Feefo