W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Opinie o ExoticDirect

Wyświetlono wszystkie recenzje: 1,993

Trusted Customer

8 years ago

Co Trusted Customer sądzi o ExoticDirect:

Have been prompt when I've needed to use them....

Martin

ExoticDirect

8 years ago

Dear Tracy,

Many thanks for your review and delighted to hear you are happy with our service.

The Exotic Direct Team

Trusted Customer

Ashford Middx

8 years ago

Co Trusted Customer sądzi o ExoticDirect:

Money well spent

As soon as you get in touch with Exotic Direct you have a great team helping you with sorting any thing out , Plus your claims are sorted very quick and that takes a lot of the worries away

Martin

ExoticDirect

8 years ago

Dear Anita,

Thank you for your review and we are delighted to hear that you were happy with the service and the claim process.

The Exotic Direct Team

Trusted Customer

8 years ago

Co Trusted Customer sądzi o ExoticDirect:

very helpful, and explained things to me excellent

Martin

ExoticDirect

8 years ago

Dear Mr & Mrs Cheadle,

Many thanks for your feedback and we are delighted to hear that you found the service so good.

The Exotic Direct Team

Trusted Customer

8 years ago

Co Trusted Customer sądzi o ExoticDirect:

Easy to renew

Martin

ExoticDirect

8 years ago

Dear Karen,

Many thanks for your review and we are delighted to hear that you found the renewal process so easy.

The Exotic Direct Team

Trusted Customer

8 years ago

Co Trusted Customer sądzi o ExoticDirect:

Staff were always polite and friendly which made the process better, however, the resolution time was incredibly slow. Right from the start I was told there was a backlog so it wouldnt even be looked...

Przeczytaj więcej

Vicky

ExoticDirect

8 years ago

Hello

Thank you for your feedback and we are glad to hear that staff were friendly and provided information when required.

We will continue to work with the vets and other parties to improve their response times.

Regards

Exotic Direct Claims Team

Trusted Customer

8 years ago

Co Trusted Customer sądzi o ExoticDirect:

Rubbish

Slow response I had to call them to find out what was happening

Hayley

ExoticDirect

8 years ago

Hi Lee.

Thank you for taking the time to leave us some feedback, we’re sorry to hear that you found the claims response slow.

We have sent you a private email and would be grateful if you could get back to us.

We look forward to hearing from you,

The Exotic Direct Claims Team

Trusted Customer

8 years ago

Co Trusted Customer sądzi o ExoticDirect:

Fast and easy renewal :-) hassle free

Alec

ExoticDirect

8 years ago

Hi Amy,

Thank you for this positive review - we're really pleased to read that you found your last renewal to be fast, easy and hassle free.

If we can ever help you with anything else, please just let us know.

Best regards,

The Exotic Direct Pet Insurance Team

Trusted Customer

Brentwood Essex

8 years ago

Co Trusted Customer sądzi o ExoticDirect:

Happy customer!

Quick to process your claim. Good to know you have this safety net if your pet is unwell and know that you can get the treatment your pet deserves.

Hayley

ExoticDirect

8 years ago

Hi Mrs McBride.

Thank you so much for taking the time to leave your positive review.

It is lovely to hear that you found the claims process quick and that you are happy with our service!

Kind Regards

The Exotic Direct Claims Team.

Wiarygodny klient

8 years ago

Przesłane pliki

Wyświetl wszystkie pliki (1)

Nothing really.

It was so easy to do, I could forget about it- and had to check I actually had done when I filled in this form. I have been so pleased and reassured by the service, especially as most providers have...

Przeczytaj więcej

Alec

ExoticDirect

8 years ago

Thank you for your review, giving us five stars and also including that great photo of your pets.

We're pleased to read that having this insurance policy gives you a peace of mind that your pets are covered, should you ever need it.

Hopefully, your pets will always be happy and healthy - but if there's ever anything we can help with, please don't hesitate to let us know.

Trusted Customer

Redruth

8 years ago

Co Trusted Customer sądzi o ExoticDirect:

steer well clear

absolutely disgusting, they ignore emails and belittle you when you misread the policy wording during times of extreme grief after the loss of a much loved pet, would not recommend them to anyone

Vicky

ExoticDirect

8 years ago

Hello,

Thank you for taking the time to leave your feedback. We are currently investigation this for you and will be back in touch shortly.

Regards

Exotic Direct Team

Nie masz jeszcze zaproszenia do recenzowania?

Feefo Trusted Service Awards

Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.

Czym są nagrody Trusted Service Awards dla najlepszego usługodawcy

Dlaczego warto ufać recenzjom na Feefo?

Dowiedz się więcej o Feefo

Recenzje sprzedawcy ExoticDirect

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?