We're really pleased to hear that you found the renewal process easy that everything was explained well.
If we can be of any further help or assistance in the future, please do let us know.
Kindest regards,
The Exotic Direct Pet Insurance Team
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Trusted Customer
7 years ago
Co Trusted Customer sądzi o ExoticDirect:
I have had insurance with Exotic Direct for 3yrs now and am very happy with their service having had the misfortune of having to make two claims. Claims were processed promptly and effectively...
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Alec
ExoticDirect
7 years ago
Hi Robert,
Thank you for giving us this positive review and letting us know that you're happy with the service you've received over the last 3 years.
We'd also like to thank you for taking the time to share you feedback with us about what happened to your premium after your claims were paid. Premiums can go up or down at renewal for a number of reasons and any claims we've paid will be a factor (but not the only one) in how we calculated your renewal premium.
It would not be appropriate to discuss your specific policy details on this public website - but if you would like more information about how we calculated your renewal premium, please do give us a call on 0345 982 5505. Please note: our contact centre is open Monday to Friday, between 09:00 and 17:15
Best regards,
The Exotic Direct Pet Insurance Team
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Wiarygodny klient
7 years ago
I would recommend them, very good insurance. Happy with them.
Alec
ExoticDirect
7 years ago
Thank you for giving us such a positive review. It's great to hear that we're providing you with very good insurance and that you're also prepared to recommend us.
If you ever need any help or assistance with your policy in the future, just let us know.
Best regards,
The Exotic Direct Pet Insurance Team
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Wiarygodny klient
8 years ago
excellent and very understanding towards sammy parrot
Alec
ExoticDirect
8 years ago
Thank you for this positive review.
If there's anything further we can do to help or assist you in the future, please do get in touch.
Best regards,
The Exotic Direct Pet Insurance Team
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Trusted Customer
8 years ago
Co Trusted Customer sądzi o ExoticDirect:
Easy to speak to, polite and straight to the point. No messing around trying to sell you anything else.
Louise
ExoticDirect
8 years ago
Dear Colin
Thank you for taking the time to leave us your great review.
It is brilliant to hear you have found our Customer Service Team easy to deal with that we have been able to assist you with your insurance needs.
Kind Regards
The Exotic Direct Team
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Wiarygodny klient
8 years ago
A good experience
The renewal was done automatically, the letter sent out in plenty of time notifying me of the increase in costs which were reasonable.
Louise
ExoticDirect
8 years ago
Hi there
Thank you for taking the time to review us and for rating us with 5 stars!
It is great to hear from you and your positive comments regarding your renewal & experience.
Kind Regards
The Exotic Direct Team
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Trusted Customer
8 years ago
Co Trusted Customer sądzi o ExoticDirect:
Had query and they came back promptly enabling me to renew.
Louise
ExoticDirect
8 years ago
Dear Shirley
Thank you for taking the time to review us and for rating us with 5 stars!
It is brilliant to hear we were able to assist promptly with your enquiries and that you are happy with your renewal.
Kind Regards
The Exotic Direct Team
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Wiarygodny klient
8 years ago
Excellent Service
Excellent service when you have to make a claim.
Hayley
ExoticDirect
8 years ago
Hi there,
Thank you so much for taking the time to leave the positive review of your claims experience.
We understand that making a claim can be stressful so our aim is to make it as easy as possible for our customers.
We hope you have a great day!
The Exotic Direct Claims Team.
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Trusted Customer
8 years ago
Co Trusted Customer sądzi o ExoticDirect:
Have insured my African Grey parrot 'Smokey' with company believed since parrot's birth some 23+ years ago - never had claim - have always renewed on receipt of renewal correspondence - nothing much...
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Louise
ExoticDirect
8 years ago
Dear Mr Mackenzie
Thank you for taking the time to leave us your review and for rating us with 5 stars!
It is so great to hear you have been with us for such a long time and continue to be happy with our cover and renewal process.
Kind Regards
The Exotic Direct Team
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Trusted Customer
8 years ago
Co Trusted Customer sądzi o ExoticDirect:
Efficient and pleasant
Louise
ExoticDirect
8 years ago
Dear Paula
Thank you for taking the time to leave us your review and for rating us with 5 stars!
It is brilliant to hear you have found us to be efficient and pleasant.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.