When I phoned to see why a payment hadn’t come out the lady I spoke to was very helpful in explaining everything, free months, automatic renewal.
Martin
ExoticDirect
7 years ago
Dear Mrs Berry,
Many thanks for your review and we are delighted to hear that you found the agent helpful and that you received a full explanation.
The Exotic Direct Team
0
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Wiarygodny klient
7 years ago
Good service renewing policy and noting additional information as I requested.
Email received confirming the renewal
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you are happy with the renewal process and the service we have provided.
The Golden Valley Team
0
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Trusted Customer
7 years ago
Co Trusted Customer sądzi o ExoticDirect:
No hassle
Martin
ExoticDirect
7 years ago
Dear Mrs Orritt,
Many thanks for your review and we are delighted to hear that you are happy with the service and policy
The Exotic Direct Team
0
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Trusted Customer
7 years ago
Co Trusted Customer sądzi o ExoticDirect:
Simply amazing staff, quick response time and very efficient
The service is amazing. The staff is what make it, so lovely and understanding on the phone. Company is great at communicating with you and very efficient and quick at processing your claim.
0
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Wiarygodny klient
7 years ago
Simple and easy with no stress to renew
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you found the renewal process simple and stress free.
The Exotic Direct Team
0
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Wiarygodny klient
7 years ago
Havent had to make a claim yet so cant comment on that side but set up and renewal process simple and never a problem
Martin
ExoticDirect
7 years ago
Many thanks for you review and we are delighted to hear that you found the renewal process so simply.
The Exotic Direct Team
0
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Wiarygodny klient
7 years ago
Great pet insurance
Excellent friendly and helpful customer service. No quibbles about claim and very supportive about my parrot's ailments. Comprehensive policy.
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you are happy with the customer service and the claims process.
The Exotic Direct Team
0
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Wiarygodny klient
7 years ago
Really lovely customer service every time. I’ve been a customer for a few years now. Very professional & quick service. My questions or queries have always been answered first time
Martin
ExoticDirect
7 years ago
Many thanks for your review and we are delighted to hear that you are happy with our service.
The Exotic Direct Team
0
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TC
Trusted Customer
7 years ago
Co Trusted Customer sądzi o ExoticDirect:
I renew every year for my dog
Martin
ExoticDirect
7 years ago
Dear Mr Rodgers,
Thank you for taking the time to post a review.
The Exotic Direct Team
0
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Wiarygodny klient
7 years ago
Told the wrong information on renewal
When I rang to renew I was told that I wouldn't be paid for death/loss in the event of a claim, even though I had been paying for this cover for 8 years, because my birds were a gift and if I made a...
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Martin
ExoticDirect
7 years ago
Thank you for your feedback and we have already resolved this issue with you but once again we are sorry for the confusion.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.