W jaki sposób zbierane są recenzje na Feefo?

W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.

Kto może zostawić recenzję na Feefo?

Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.

Jak weryfikujemy recenzje?

Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.

Jak radzimy sobie z fałszywymi recenzjami?

Feefo uniemożliwia zostawianie fałszywych recenzji, ponieważ do wystawienia opinii zachęcamy tylko zweryfikowanych kupujących.

Opinie o ExoticDirect

Wyświetlono wszystkie recenzje: 1,994

Wiarygodny klient

Zweryfikowano przez Feefo

6 years ago

Very effective customer service. Showed compassion and understanding with claim. Highly recommend

Hayley

ExoticDirect

6 years ago

Hi there, Thank you so much for your positive review. We have passed your kind words on to the claims team. We hope you have a lovely day, The Exotic Direct Team.

Trusted Customer

Zweryfikowano przez Feefo

6 years ago

Co Trusted Customer sądzi o ExoticDirect:

Was very fast and efficient when dealing with my claim and kept me informed, however my claim unfortunately wasn’t covered.

Hayley

ExoticDirect

6 years ago

Hi Sasha, Thank you so much for your positive review. We are sorry to hear that your claim was not covered but it is great to hear that we were efficient and kept you informed along the way. We hope we can be of assistance if you ever need us in future. Kind Regards, The Exotic Direct Claims Team.

Wiarygodny klient

Zweryfikowano przez Feefo

6 years ago

Very easy to set up and has given me confidence in the event of a rainy day

Max my African grey is happy and healthy, but you never know what the future holds.

Sarah

ExoticDirect

6 years ago

Hi there, Thank you very much for your review, We are happy to hear that you found our cover easy to set up. If you and Max ever need us in the future please do not hesitate to contact us! Kind Regards, The Exotic Direct Team

Trusted Customer

Zweryfikowano przez Feefo

6 years ago

Co Trusted Customer sądzi o ExoticDirect:

Excellent Customer Service

I was contacted when you said you would - I didn't have to chase anything up. The process for buying the insurance was so easy and the lady I spoke to was genuinely interested in Inka. It really...

Przeczytaj więcej

Sarah

ExoticDirect

6 years ago

Hi Helen, Thank you so much for taking the time to leave your review, We really do appreciate your comments, and are very happy to hear that you and Inka are well protected now! Kind Regards, The Exotic Direct Team

Wiarygodny klient

Zweryfikowano przez Feefo

6 years ago

Easy to speak to someone with enquires, and keep you updated on your claims

Nathan

ExoticDirect

6 years ago

Hello, Thank you for rating us 5 stars! Happy to hear we have answered your enquiries and kept you up to date with your claims progress. If you need anything further please do contact us. Kind regards - The Exotic Direct Team.

Trusted Customer

Zweryfikowano przez Feefo

6 years ago

Co Trusted Customer sądzi o ExoticDirect:

The most helpful and personal insurance I have ever had and that says a lot as I have had animal companions for over 40 years. Thank you Exotic Direct for not only always being fair and have helped...

Przeczytaj więcej

Hayley

ExoticDirect

6 years ago

Hi Constance, Thank you so much for your 5 star review and for your kind words regarding us here at Exotic Direct. We understand how difficult it can be to lose a beloved pet so it is our aim to make the process as easy as possible for our customers. If there is ever anything else we can assist with please don't hesitate to contact us. Have a great day, The Exotic Direct Team.

Trusted Customer

6 years ago

Thank you so much Hayley it is all true and I have recommended Exotic Direct to all my family and friends. Wishing you all a lovely day and keep up the amazing work you do keeping our furry friends well looked after and enjoying their precious lives ☺🐾🐀🐇🐢🐠🐊

Trusted Customer

Zweryfikowano przez Feefo

6 years ago

Co Trusted Customer sądzi o ExoticDirect:

The gentleman I spoke to on the phone was very helpful . And could not do enough to help. Great costume service 👍🏼

Louise

ExoticDirect

6 years ago

Hi Kirsty,Thank you for leaving us your review and for rating us with five stars!We are so pleased to hear from you regarding our helpful customer service! Thank you! If you require any further assistance with your policy, please do not hesitate to contact us. Kind RegardsThe Exotic Direct Team

Trusted Customer

Zweryfikowano przez Feefo

Cardiff

6 years ago

Co Trusted Customer sądzi o ExoticDirect:

Fantastic

Very thorough but user friendly service. Quick and easy claim and very kind and compassionate regarding the death of our pet.

Hayley

ExoticDirect

6 years ago

Hi Alice, Thank you so much for taking the time to leave your positive review of us here at Exotic Direct. We understand that losing a pet can be a very upsetting time so we want to make the claiming process as easy as possible for our customer. Kind Regards, The Exotic Direct Team.

Trusted Customer

Zweryfikowano przez Feefo

Bridgwater

6 years ago

Co Trusted Customer sądzi o ExoticDirect:

No fuss

They made an address change so easy, no fuss, no bother and Nicola was lovely, I would recommend them to anyone

Louise

ExoticDirect

6 years ago

Hi Toni, Thank you for leaving us your review and for rating us with five stars! We are so pleased to hear that we were able to assist you with your policy changes quickly & efficiently. We are also delighted to hear you would recommend us, thank you! Kind Regards The Exotic Direct Team

Trusted Customer

Zweryfikowano przez Feefo

6 years ago

Co Trusted Customer sądzi o ExoticDirect:

Done without any problems

Done with no hassle

Nathan

ExoticDirect

6 years ago

Hello Mr Booker, Thank you for the 5 Star Review, Pleased to hear that we are hassle free! Kind Regards - The Exotic Direct Team

Nie masz jeszcze zaproszenia do recenzowania?

Feefo Trusted Service Awards

Nasze niezależne nagrody pozwalają wyróżnić najlepsze marki pod względem obsługi klienta. Zwycięzcy są wybierani na podstawie ocen otrzymanych od klientów.

Czym są nagrody Trusted Service Awards dla najlepszego usługodawcy

Dlaczego warto ufać recenzjom na Feefo?

Dowiedz się więcej o Feefo

Recenzje sprzedawcy ExoticDirect

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?