I asked for the coal to be delivered to my coal house. It wasn't so I had to move it myself.
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
We’re really pleased that you’re happy with your product, but sorry to hear that our service has not met your expectations. We’re constantly working to improve our delivery service, and I will pass on your feedback to our delivery team. Also please accept our apologies that the instructions weren't followed on your order, we will pass this information onto the relevant depot. Thank you for taking the time to leave your feedback, and we hope to see you again soon.
Recenzje produktów
emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your positive review of our product Ecoal50.
After 2 weeks wait I rang to ask where my coal was. I was informed my order had fell down the crack between 2 depots. Each thinking the other was supplying my coal. A week later, WITHOUT a...
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emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. We’re sorry to hear that you had a bad experience on this occasion. We’re currently working hard to improve our service, and I will pass on your feedback to our delivery team. Please accept our apologies for the issues regarding your recent order. We are currently in the midst of changing a supplier within your area and unfortunately a few teething problems have occurred along the way. But please be rest assured that these will be ironed out for the future. In regards to the Call Day Before service we apologise that these instructions weren't followed to inform you that your delivery would be with you on a certain day in order for us to gain access to your property. We will pass this feedback onto the relevant people who manage this process. We hope that you’ll see fit to give us another chance in future.
Recenzje produktów
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emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Please accept our apologies for the quality of the fuel you received. Due to coal being a natural product, it’s sometimes hard to exactly control the quality, though all of our coal is strictly screened and washed before being bagged. If you are looking for a coal that is bigger in size you could try the premium plus house coal trebles on your next order.
New customer let down....
Delivery late. Chased by me.... no reply/no explanation.
Chased again only to be told they were changing couriers so issues. Why did they not approach me to tell me this to...
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emma.mellor@cplindustries.co.uk
Coals2U
10 years ago
Thank you for your feedback. We’re sorry to hear that you had a bad experience on this occasion. We’re currently working hard to improve our service, and I will pass on your feedback to our delivery team. Please accept our apologies for the issues regarding your recent order. We are currently in the midst of changing a supplier within your area and unfortunately a few teething problems have occurred along the way. But please be rest assured that these will be ironed out for the future. The Call Day Before service is an added extra that we offer to all customers to confirm that the delivery will be with them the next day. We apologise that these instructions were not completed this time, and we will pass this feedback onto the relevant people who manage this process. We hope that you’ll see fit to give us another chance.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
W niezależny sposób zbieramy recenzje dla firm, które z nami współpracują. Nasza platforma zwraca się tylko do zweryfikowanych kupujących, więc możesz mieć pewność, że recenzje pochodzą od prawdziwych klientów.
Tylko klienci z dowodem zakupu mogą zostawić recenzję na Feefo. Dajemy taką gwarancję, ponieważ kontaktujemy się z kupującymi bezpośrednio po transakcji.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Sprawdzamy, czy recenzje pochodzą od prawdziwych klientów, dopasowując ich do poszczególnych sprzedaży lub transakcji. Zachęcamy do pozostawienia recenzji dopiero po dokonaniu zakupu od firmy.
Homefire Group Ltd's network of depots combines the backing of a national company with the friendly, hands-on service that only a local depot can provide.
