W jaki sposób zbierane są recenzje na Feefo?

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Recenzje sprzedawcy Certainly Wood | Recenzje dotyczące obsługi klienta sprzedawcy {{merchantUrl}} | Feefo

Wyświetlono wszystkie recenzje: 12,565

Wiarygodny klient

Zweryfikowano przez Feefo

18 days ago

All when very well, the delivery driver was very helpful and dropped the bags at the most convenient position for me.

Hayleigh

Certainly Wood

15 days ago

Thank you so much for your 5-star review! We're delighted to hear you were happy with your purchase and the Palletline delivery service. I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Data zakupu: 01/07/2026

Wiarygodny klient

Zweryfikowano przez Feefo

19 days ago

Great logs

Certainly Wood were excellent - Palletline delivery let down by awful notification messages.

Recenzje produktów

Hayleigh

Certainly Wood

19 days ago

Thank you for your wonderful review! We're thrilled to hear you're pleased with the quality of our wood. This is very important to us, and it's great to know we're meeting expectations. Regarding your delivery ETA, we are sorry that on this occasion your notification was not updated to reflect any changes. There are many things that can affect an ETA, including traffic, weather and road closure, but your ETA should have been updated to reflect this and we have passed your comments onto the couriers. Thank you for taking the time to give your feedback and we look forward to assisting you again in the future. Best wishes, Hayleigh

Wiarygodny klient

18 days ago

Thank you for your response which prompts me to now wonder if anyone reads the adverse comments prior to responding or is it rather that stock answers are simply posted without any consideration of the need for remedial action. There was not a delay in delivery. I was advised that my delivery would take place at a time some ten hours prior to the sending of the ETA. I had assumed an ETA message would be sent in advance of rather than after the ETA. It waz was also sent some six hours after the company had delivered the load. I can understand delivery times slipping but the messaging here is farcical. I would also point out that this is the second time in succession that my ETA notifications has happened after the delivery has taken place. Perhaps rather than passing on customers comments for action by the delivery company CW should take a.n active role in resolving an issue which reflects badly on their overall customer service.

Data zakupu: 01/07/2026

Wiarygodny klient

Zweryfikowano przez Feefo

18 days ago

Very poor, the wood crates need to be delivered with a pallet underneath to avoid any collapse

Abigail

Certainly Wood

15 days ago

Good afternoon. I'm sorry again for the inconvenience this caused. We're pleased we were able to resolve the issue quickly and hope it caused minimal disruption. It would be very difficult to pinpoint exactly where during the journey the damage occurred, as the crate is handled multiple times while travelling through the pallet network. However, we are confident it did not leave our yard in that condition, as damage to the base would have prevented us from loading it onto the vehicle in the first place. This is the first time we've experienced an issue like this with one of our crates, and we appreciate your patience while we resolved it with our delivery partners. We're pleased to see that the crate was successfully delivered this morning. We hope you're happy with the firewood itself. Kind regards Abbie Duce

Recenzje produktów

Data zakupu: 26/06/2026

Wiarygodny klient

Zweryfikowano przez Feefo

19 days ago

Great local company

Placed order by phone. Customer service assistant arranged all appropriate discounts and called me back to finalise delivery date and payment. So easy.

Hayleigh

Certainly Wood

19 days ago

Thank you for the 5 star review! Your review is a great way to let us know we’re on track for making our customers smile! I've passed your comments onto the team, and we look forward to assisting you again in future. Best wishes, Hayleigh

Recenzje produktów

Data zakupu: 01/07/2026

Wiarygodny klient

Zweryfikowano przez Feefo

26 days ago

Speedy service as always!

Speedy service, great selection. Highly recommend!

Hayleigh

Certainly Wood

25 days ago

We are so grateful for your 5-star review and are pleased to hear you are happy with your purchase. Thank you for taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenzje produktów

Data zakupu: 23/06/2026

Wiarygodny klient

Zweryfikowano przez Feefo

28 days ago

Fantastic product & service

Fantastic service Everything just ‘worked’ Easy to book online Morning delivery arranged Communications were great & accurate Logs were delivered to back of drive Just needed to stack them in the...

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Recenzje produktów

Data zakupu: 21/06/2026

Wiarygodny klient

Zweryfikowano przez Feefo

1 month ago

Pallet line deliver stressful

Also pleased with my wood last years chunky was great ,obviously not started on this years yet the proof will be if I reorder ,just the deliver not as good these last two years

Recenzje produktów

Hayleigh

Certainly Wood

1 month ago

Thank you for taking the time to share your feedback. We're delighted to hear that you're still pleased with the quality of our wood. Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too! We're sorry that you were unhappy with your most recent delivery experience. We are no longer able to offer Hi-ab crane deliveries but, we have been working closely with our couriers, Palletline, for many years and we will ensure your comments are shared with our transport team to help improve future deliveries. We look forward to assisting you in future! Best wishes, The Certainly Wood Team

Data zakupu: 08/06/2026

Wiarygodny klient

Zweryfikowano przez Feefo

1 month ago

Great service

Bulk delivery is best value and ability to select a delivery time is a bonus. Logs have always been to size and moisture content.

Hayleigh

Certainly Wood

1 month ago

Thank you for your kind words! We're thrilled to hear you're pleased with the quality of our wood. We aim for nothing but the best, and it's great to know we're meeting expectations. We appreciate you taking the time to give your feedback and look forward to assisting you again in the future. Best wishes, Hayleigh

Recenzje produktów

Data zakupu: 12/06/2026

Wiarygodny klient

Zweryfikowano przez Feefo

3 months ago

Efficient ordering system and timely delivery on the date selected

Recenzje produktów

Data zakupu: 15/03/2026

Wiarygodny klient

Zweryfikowano przez Feefo

1 month ago

Great Products and Great Service

Wish all websites provided this high level of service.

Hayleigh

Certainly Wood

1 month ago

Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work and we look forward to assisting you in future. Best wishes, Hayleigh

Recenzje produktów

Data zakupu: 10/06/2026

Nie masz jeszcze zaproszenia do recenzowania?

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Dlaczego warto ufać recenzjom na Feefo?

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Recenzje sprzedawcy Certainly Wood

Kiln Dried Mixed Hardwood CratesWięcej recenzji tego produktu - (87)Wyświetl stronę produktuI have been waiting in for delivery, delivery arrives and can not get off lorry as no pallet under crate of wood and crate of wood has collapsed

Flamers 500 Value PackWięcej recenzji tego produktu - (77)Wyświetl stronę produktuNo taken order as on same broken crate

Plant a TreeWięcej recenzji tego produktu - (397)Wyświetl stronę produktu

MembershipWięcej recenzji tego produktu - (239)Wyświetl stronę produktuMembership offers early access to offers, extra discounts, birthday voucher, free flamers and a tree planted when you purchase. Saved us a lot of money and our winter supply actually cost us less...Przeczytaj więcej

Oak Pizza LogsWięcej recenzji tego produktu - (4)Wyświetl stronę produktuGreat logs, a good size for my pizza oven plus they gave off a nice smokiness.

Grill & Chill Pizza Oven Logs (Single Bags)Więcej recenzji tego produktu - (1)Wyświetl stronę produktuGreat logs - perfect for my pizza oven!

MembershipWięcej recenzji tego produktu - (239)Wyświetl stronę produktuSaves a lot of money if buying bulk bags of logs

MembershipWięcej recenzji tego produktu - (239)Wyświetl stronę produktuWell packed, moisture content of wood s promised, delivered on time. Have used Certainly Wood each year since we had wood burner installed and they have lived uptown expectation.

KindleFlamer 50 packWięcej recenzji tego produktu - (673)Wyświetl stronę produktuvery efficient lighters

Plant a TreeWięcej recenzji tego produktu - (397)Wyświetl stronę produktuexcellent idea, more trees the better

KindleFlamer 50 packWięcej recenzji tego produktu - (673)Wyświetl stronę produktuGreat firefighters for both the open fire and the barbecue

W jaki sposób zbierane są recenzje na Feefo?

Kto może zostawić recenzję na Feefo?

Jak weryfikujemy recenzje?

Jak radzimy sobie z fałszywymi recenzjami?