I did not receive my order, which was scheduled for 20th 1st class 1 day delivery until 28th December.
The villains of the piece I suspect are Royal Mail and the Christmas period.
As it was...
Les mer
Xmas Direct
XmasDirect
3 years ago
Hi Gerald, thank you for taking the time to leave us feedback. We are deeply sorry to hear your order didn't arrive in time for Christmas. As you touched on in your review, the postal strikes extremely effected delivery times over the festive period and we do suspect this is the reason for the delay in receiving your parcel. Thank you for kindly leaving us a 5 star review despite the delay. Best Wishes, Elle.
Sent the product out on time unfortunately let down by the post office strikes but still arrived in time before Christmas
Xmas Direct
XmasDirect
3 years ago
Hello, thank you for taking the time to leave us feedback. I'm really sorry to hear there was delays with your parcel, I am glad to hear your spare bulbs still arrived in time for Christmas and I hope you are happy with your order :)
The bulbs arrived on time as promised. I like the information given on the website on how to fit the bulb into the existing housing when it is different from that supplied
Xmas Direct
XmasDirect
3 years ago
Hello Paul, thank you for leaving us a review. I'm happy to hear you are pleased with your order.
Very efficient and prompt service. Would use again.
Xmas Direct
XmasDirect
3 years ago
Hello, thank you for taking the time to leave us feedback. I am very pleased to hear you are happy with our service :)
Produktanmeldelser
Kjøpsdato: 19/12/2022
0
Del
RM
Roger Mawson
Feefo-verifisert
3 years ago
Hva Roger Mawson sa om XmasDirect:
Not yet received delivery of Christmas tree lights despite paying extra for next day delivery - it's Christmas day now so missed the boat really!
Xmas Direct
XmasDirect
3 years ago
Hi Roger, thank you for taking the time to leave us feedback. I'm really sorry to hear your lights didn't arrive in time for Christmas. The ongoing postal strikes are currently causing delays across the whole courier network and as a result, delivery times are far less reliable than usual. Upon checkout, there is a message to say that the estimated delivery time cannot be relied on and this is again mentioned in your order confirmation. I have just tracked your parcel and can see it was delivered yesterday. If you no longer need these lights, you are certainly welcome to return them to us within 14 days of you receiving them as long as they are unused and in a resaleable condition.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
