Simple way to go for an insurance. But taking the
quote could be more user friendly and certificate should be published in pdf format.
0
Del
TC
Trusted Customer
Canterbury
10 years ago
Hva Trusted Customer sa om Voyager Insurance Services:
POOR ONLINE SERVICE
I have to say at least one of the staff was helpful. 1st attempt I was emailed to say policy was live. Then I got an email to say there is a problem. 2nd attempt it did not add the caravan cover....
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Adam
Voyager Insurance Services
10 years ago
Hi Thanks for your feedback. Having investigated this I can see that what has happened is that you purchased one policy which was your personal travel insurance and this was processed normally, hence why you received an email saying it was live.
You then tried to purchase a second policy foe European Breakdown Cover and there was an issue with the payment being collected by SagePay, hence why you received an email from the system correctly telling you that there had been a problem.
The European Breakdown Cover policy does cover caravans, assuming they meet the dimensions on the policy, however it requires the user to tick the appropriate box to add that to their policy and pay the additional premium, which you hadn't done. So in your case the policy you attempted to buy did not cover caravans.
I hope that clears up any confusion. If you would like any further clarification please call the office on 01483 562 662
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Del
Pålitelig kunde
10 years ago
Great service on holiday insurance
Friendly clear and helpful advice from a local company, no automated queues just lovely people with a good product.
Adam
Voyager Insurance Services
10 years ago
Hi, thanks for your kind feedback, I'm glad that we were able to help
0
Del
TC
Trusted Customer
London
10 years ago
Hva Trusted Customer sa om Voyager Insurance Services:
Great service
Very good precise and friendly information given. No pressure was applied and the policy that i took out for annual multi trip travel insurance with medical screening was better than i already had. ...
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0
Del
Pålitelig kunde
10 years ago
Good
0
Del
Pålitelig kunde
10 years ago
Summer Holiday 2015
Received a quick and effortless service
0
Del
Pålitelig kunde
10 years ago
Happy customer
Was happy with the service provided. Was quite straightforward. Staff courteous.
0
Del
Pålitelig kunde
10 years ago
Friendly, personal service and much cheaper quotation
I can only comment about taking out travel insurance, not making a claim. I was relieved, after talking to a well known competitor, that with Voyager I was speaking to someone with a personality who...
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1
Del
TC
Trusted Customer
GB
10 years ago
Hva Trusted Customer sa om Voyager Insurance Services:
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Voyager Insurance has proudly been providing high quality, great value, multi-award-winning Travel Insurance and other leisure insurance products for over 20 years.