Thank you for sharing your feedback, and we're sorry to hear about your frustration. We’ve checked our email records and couldn’t find any communication from you. It’s possible that you may have received an automated response, which is meant to provide your options for warranty assistance, should you choose to go down a particular route. However, we want to assure you that we’ve already reached out to Fanco on your behalf, and they will be in touch directly to assist you further. We understand how important this matter is to you, and we’re committed to helping resolve it as quickly as possible. If you need anything else, please don’t hesitate to let us know.
