Absolutely horrible experience.
New customer I experienced delivery issue called me the last minute to say they got held up on traffic and won't be able to deliver after waiting all this time. Most...
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Sarah
Topsoil Direct Ltd
3 years ago
We do apologise that your order was delayed, things beyond our control can occur but we will always try and keep our customers up to date. I understand that we rearranged delivery of fresh turf on a day to suit you. My colleague has been in contact with you know and we hope to resolve this matter shortly.
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Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your comments. Being a natural product rolls can vary, even within the same delivery. I understand my colleague has been in touch with you are we are working on a resolution for you.
After an initial mix up with the delivery 5 turfs were broken on the delivery pallet, but no problem with a refund. As before, topsoil was good and having laid the turfs they are growing well.
Sarah
Topsoil Direct Ltd
3 years ago
I am glad we were able to resolve this for you.
Produktanmeldelser
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. I am very sorry to hear you are disappointed with the product on this occasion. We will be in contact shortly to discuss this further.
PB
Paul Butler
3 years ago
Refund for broken turfs thanks to Sarah in customer services and the remainder are looking good
Ordering was straight forward and delivered as advised, delivery driver was very helpful.
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Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. We are sorry to hear that you are disappointed with your recent delivery. We do recommend that turf is laid on the day it is delivered especially in hot weather and then watered thoroughly.
We will contact you shortly regarding the issues you have raised as we would appreciate you providing us with some more information so that we can investigate and respond fully to your comments.
KjĂžpsdato: 24/05/2023
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Phanidhar Rao Machiraj
Feefo-verifisert
3 years ago
Hva Phanidhar Rao Machiraj sa om Topsoil Direct Ltd:
Very thick grass . Dark green. So healthy. Top soil was smooth and damp witch helps with laying turf. I ran out of grass and went b&q for 6 more rooms and the quality was rubbish. So I'll show you...
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Sarah
Topsoil Direct Ltd
3 years ago
Thank you for taking the time to leave us your feedback. I am glad to hear our turf is doing well.
VÄre uavhengige utmerkelser anerkjenner de beste merkevarene for sin kundeservice. Vinnerne kÄres pÄ grunnlag av vurderingene de fÄr fra kundene sine.
Vi samler uavhengig inn tilbakemeldinger pÄ vegne av virksomhetene som samarbeider med oss. Plattformen vÄr tar bare kontakt med bekreftede kjÞpere, sÄ du kan vÊre sikker pÄ at du leser anmeldelser fra ekte kunder.
Bare kunder med kjĂžpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved Ă„ ta kontakt med kjĂžperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved Ă„ knytte dem til et salg eller en transaksjon. Folk inviteres bare til Ă„ legge igjen en anmeldelse etter at de har kjĂžpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved Ă„ knytte dem til et salg eller en transaksjon. Folk inviteres bare til Ă„ legge igjen en anmeldelse etter at de har kjĂžpt noe fra virksomheten.