Got charged twice for one bag when phoned to request my refund got told 4 days in a row that someone would ring me back today and they gave me 4 different names of the staff that would be ringing me...
Les mer
Sarah
Topsoil Direct Ltd
3 years ago
I would like to apologise for the delay in responding to you. We do try and get back to customers as soon as possible however during busy times this can take longer. Payment was taken for the orders placed on the same day and have since been refunded as requested, and as discussed with my colleague.
Produktanmeldelser
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. Reports like this are very unusual and as such we would like to investigate this. We will be in touch so that we can get more information.
Did not deliver, no calls. Asked for a refund took -0 days and was £30 short? Currently going back to them for full refund.
Sarah
Topsoil Direct Ltd
3 years ago
I am sorry that we were unable to deliver to you, our records show that we did try and contact you when we were attempting the delivery. We will be in contact shortly to discuss your concerns.
Produktanmeldelser
Sarah
Topsoil Direct Ltd
3 years ago
I am sorry to hear this, we will be in touch shortly to try and resolve.
Service was fine but 25 out of 115 rolls of turf were dead, have been watering every night to try and get them green, not happy
Produktanmeldelser
Sarah
Topsoil Direct Ltd
3 years ago
I am sorry to hear that there may have been an issue with your turf. Please can you send photos of the affected areas so that we can look into this further for you in order to understand the issue and try and resolve for you.
Well priced products. Great that you are able to choose delivery day. Deliver driver was very polite and helpful. Overall brilliant service and I would highly recommend!
Quality of the topsoil was excellent, and the turf too was fantastic, better than expected. Rolled it out on the day (100sqm) and got the sprinkler running that night. They turned up an hour after...
Les mer
Sarah
Topsoil Direct Ltd
3 years ago
Thank you for your feedback. If we can be of any assistance in the future please don't hesitate to contact us.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.