Inspiring and empowering customers to read, learn, create and play
Service
3.2
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vurderinger det siste året
Viser alle 269,282 anmeldelser
MB
Margaret Bunting
Feefo-verifisert
GBR
10 months ago
Hva Margaret Bunting sa om The Works:
Most of the time they have everything they have
0
Del
AW
Anne Wilkey
Feefo-verifisert
10 months ago
0
Del
PD
PAM D
Feefo-verifisert
GBR
10 months ago
Hva PAM D sa om The Works:
Excellent company
Always a good variety of books to choose from at competitive prices.
Delivery is excellent.
0
Del
CF
Christine Finney
Feefo-verifisert
GBR
10 months ago
Hva Christine Finney sa om The Works:
Sorted
The first set of books I ordered didn't arrive but after emailing the works they were quick to sort out the problem and send out more
0
Del
JW
Jane Wade
Feefo-verifisert
GBR
10 months ago
Hva Jane Wade sa om The Works:
Perfect order
Placed the order and it was promptly delivered. All products were in stock and really reasonable prices. Descriptions of items were provided so made it easier when shopping for products. Also liked...
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0
Del
Pålitelig kunde
Feefo-verifisert
10 months ago
Dreadful delivery service
Ordering was straightforward but delivery was extremely slow and I had to contact the works to chase my order.
This is the second time I’ve ordered from them and delivery was just as poor as the...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move.
We are working hard on getting our processes rectified and our despatch times improved.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
Pålitelig kunde
Feefo-verifisert
10 months ago
Poor customer service and none delivery
Service very poor had to cancel order in the end as didnt arrive was told it was a warehouse problem after patiently waiting over the 10 working days for the delivery and to re order as customer...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
Pålitelig kunde
Feefo-verifisert
10 months ago
AVOID
The Works is facing a significant, long-standing problem with deliveries. They are deliberately not making this clear to customers, and are instead still promising delivery within 10 working days. I...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you cancelled your online order.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
Pålitelig kunde
Feefo-verifisert
10 months ago
0
Del
AN
Alison Newlands
Feefo-verifisert
10 months ago
Hva Alison Newlands sa om The Works:
No delivery
Order not received
Donna Smith
The Works
9 months ago
Good Afternoon,
Thank you for your feedback.
I'm very sorry to hear that you have not received your order.
Our records show that this order was delivered by Evri on the 9th of October.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards.
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.