Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
vurderinger det siste året
Viser alle 269,282 anmeldelser
TY
Tracey Yates
Feefo-verifisert
GBR
9 months ago
Hva Tracey Yates sa om The Works:
Not as good as expected.
The order was straight forward enough, but the time it took me to receive the items was not very good compared to other retail shops I have purchased from and then because it took that long 3 items...
Les mer
0
Del
LF
Linda Foran
Feefo-verifisert
9 months ago
0
Del
Pålitelig kunde
Feefo-verifisert
9 months ago
Was a bit disappointed this time with the service , i havè orderd items before and been no problem , this time though a lot of things i orderd were out of stock and was only informed last minute and...
Les mer
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that we could not fulfill your order on this occasion.
Unfortunately as our system is not a live inventory system this issue can arise on occasion.
Our records show a customer service adviser has issued a refund for the missing items.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
AR
Adriana Robb
Feefo-verifisert
9 months ago
Hva Adriana Robb sa om The Works:
Poor customer service
I had a poor experience and therefore I wouldn't use the online service again
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
LI
LINDA
Feefo-verifisert
GBR
9 months ago
Hva LINDA sa om The Works:
Until HAPPY CUSTOMER
If l could give them O stars ⭐ why say you keep me waiting more than 10 weeks than send me email to cancel my order NOT just one thing all off my ORDER I'VE GOT TO CHECK WITH MY BANK TO SEE IF I GOT...
Les mer
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay we have cancelled and refunded your order as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
We would like to offer you the following discount code, which will give you 15% off your next order. Your code is H3NB-FGNP-V4WG-33XZ.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
Pålitelig kunde
Feefo-verifisert
9 months ago
THE GO-TO STORE!
The go-to store for inspiration! Great choice, excellent prices and very good service.
0
Del
JD
Joannah Dalton
Feefo-verifisert
GBR
9 months ago
Hva Joannah Dalton sa om The Works:
Good service
The items took a long time to be delivered to store. I rang the store and the team were really helpful. Collecting from the store was quick and easy and every one was so helpful.
I will use this...
Les mer
0
Del
Pålitelig kunde
Feefo-verifisert
9 months ago
Book order
Was kept up to date on my purchase. It was delivered in the right time frame. The website was easy to use.
0
Del
Pålitelig kunde
Feefo-verifisert
9 months ago
0
Del
Pålitelig kunde
Feefo-verifisert
9 months ago
Easy to use website
Ordering was easy. I chose the click and collect service and it took a couple of days for my Oder to get to my selected store. Collection was easy and prompt.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.