Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
vurderinger det siste året
Viser alle 269,282 anmeldelser
Pålitelig kunde
Feefo-verifisert
8 months ago
Very poor as still waiting to receive parcel
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Order never arrived!
I placed my order on the 11th November and still have not received my order on the 10th of December. Will never order from The Works again. I needed the order for a Christmas fair at the end of...
Les mer
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
1
Del
MW
Mary Williams
Feefo-verifisert
GBR
8 months ago
Hva Mary Williams sa om The Works:
The Works is a brilliant shop to use on line
I have used the works on line for several years with a lot of satisfaction and so pleased with the service.
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Great
Easy ordering, quick informed delivery
0
Del
NV
Nicola Vaughan
Feefo-verifisert
GBR
8 months ago
Hva Nicola Vaughan sa om The Works:
Email - ‘Review your purchase’ - I would if it had been delivered
Complete and utter shambles of a company. First order (4th Nov) refunded in total (19th Nov) when only 2 items were out of stock. Reordered the same items (19th Nov) with 2 different items to replace...
Les mer
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that there has been issues with your online orders.
Due to the warehouse relocating this has caused unforeseen issues with the despatch of orders.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Dreadful Delivery Times
Dreadful service. I placed an order on 6th November thinking that would be enough time to have it delivered for Christmas....it is now almost 5 weeks later and I still haven't received the order. ...
Les mer
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Delivery the works
Easy ordering quick delivery very pleased with goods
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
2026 Organising
Easy to order
Great value and product choice
Prompt delivery
“Thank you”
0
Del
CO
carol osullivan
Feefo-verifisert
8 months ago
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Absolutely shocking will not buy online from the works again. I bought multiple books and recieved 1 all the others while in stock when purchased went out of stock after purchase took over 3wks to...
Les mer
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear bout the issues that have arisen with your order.
This has occurred due to the warehouse relocating
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.