Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
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556
100
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448
1,284
vurderinger det siste året
Viser alle 269,282 anmeldelser
JI
James Irwin
Feefo-verifisert
GBR
8 months ago
Hva James Irwin sa om The Works:
Bad
Terrible, ordered on the 17th November still not yet arrived one month later,
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
GM
Geetanjali Mirpuri
Feefo-verifisert
8 months ago
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Good choice, good service
Lots of great ideas and a wide range of items to choose from. Once ordered the goods were delivered in the time quoted, in a strong box that was well packed.
0
Del
LM
Lisa Mooney
Feefo-verifisert
8 months ago
Hva Lisa Mooney sa om The Works:
Items arrived on time.
Lovely books
0
Del
LD
Lesley Deegan
Feefo-verifisert
IRL
8 months ago
Hva Lesley Deegan sa om The Works:
Not happy
Ordered goods on 17th November and still waiting on delivery!
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order has not been delivered.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Poor communication
Order didn’t arrive - there was no communication. The order was for Christmas craft items for a nursery. I saw the same items in The Works shop so decided to buy them so I had them for my craft. ...
Les mer
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a refund has been issued.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Unfortunately none of the 180 books I ordered arrived
I placed 3 orders each containing 60 books and 'none' of the orders arrived. It took me 2 days to get through to customer service and when I did I was told one delivery was damaged and sent back and...
Les mer
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your orders were not delivered to you.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
DIY Christmas Crackers
Bought DIY Christmas Crackers to make with my granddaughter. Great activity, all the parts were provided, just had to supply the small gift. Delivered in a timely manner. All good, can recommend.
0
Del
Pålitelig kunde
Feefo-verifisert
8 months ago
Terrible service, never received parcel.
Ordered Christmas presents over 4 weeks ago, still haven’t received them. Emailed to ask if they could look into it for me, didn’t reply. Really terrible service.
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show that this order has been delivered.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Del
DM
Deirdre Mcgonigle
Feefo-verifisert
8 months ago
Hva Deirdre Mcgonigle sa om The Works:
I didn’t get my package which was a Christmas present for my daughter. Very disappointing service by the deliver company EVRI. Won’t be ordering from the works again until the issues with delivery...
Les mer
Donna Smith
The Works
8 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was damaged at the couriers Evri
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.