Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

The Insurance Emporium Anmeldelser | Kundeservice Anmeldelser for {{merchantUrl}} | Feefo

Viser alle 6,863 anmeldelser

Trusted Customer

8 years ago

Hva Trusted Customer sa om The Insurance Emporium:

it seems I have better cover

it was so simple to sort out the cover for my dog and it was so much cheaper than the cover I had previously had

Trusted Customer

8 years ago

Hva Trusted Customer sa om The Insurance Emporium:

Still waiting for my documents!!..thinking of cancelling if I don't receive

No documents received.. thinking if cancelling policy

Daniel

The Insurance Emporium

8 years ago

Thank you for your feedback.

Sorry that you haven't received the email containing your policy documents. You should have received it within 3 working days. Your email address appears to be correct as you have provided feedback via Feefo, so we have sent the email again to that email address. Please check any spam or junk email folders that you may have and let us know if you still haven't received it. If nothing is received please get in touch again via our online contact form and, if possible, supply an alternative email address.

Kind regards

Daniel Noble

Customer Contact Team Leader

Pålitelig kunde

8 years ago

Did all it was expected to do, neither more nor less.

The service was fine, as I expected,did all it was required to do in a pleasant manner. there is nothing else to be said.

Trusted Customer

Brighouse

8 years ago

Hva Trusted Customer sa om The Insurance Emporium:

Found your site very easy to understand along with a pain free ordering serVice

Trusted Customer

8 years ago

Hva Trusted Customer sa om The Insurance Emporium:

Competetive premium and good call centre staff.

Trusted Customer

Worcester

8 years ago

Hva Trusted Customer sa om The Insurance Emporium:

Premium not what expected

I was quoted £29 per month and yet my premium was £36. I emailed for clarification and have not received a reply. In addition my multi policy discount was not applied. Not great for a loyal and...

Les mer

Daniel

The Insurance Emporium

8 years ago

Thank you for your feedback.

I am sorry that a different amount was collected, this was due to a processing error.

A refund for the difference has been generated and will appear in your account within 3-5 working days.

Sorry again for any inconvenience caused.

Kind regards

Daniel Noble

Customer Contact Team Leader

Pålitelig kunde

8 years ago

No reply to email

I contacted you via reply email and online form and no one has replied

Daniel

The Insurance Emporium

8 years ago

Thank you for your feedback, a senior member of our team is going to contact you to make sure that your request is complete.

Kind regards

Daniel Noble

Customer Contact Team Leader

Trusted Customer

Ipswich

8 years ago

Hva Trusted Customer sa om The Insurance Emporium:

Disappointed New customer

Very disappointed I have insured 3 dogs I have had confirmation about 1 dog not a thing about the other..the monies have been taken from my bank..I will be ringing up shortly hoping it will sort...

Les mer

Daniel

The Insurance Emporium

8 years ago

Thank you for your feedback.

Sorry that you haven't received the email containing your policy documents. You should have received it within 3 working days. Your email address appears to be correct as you have provided feedback via Feefo, so we have sent he email again to that email address. Please check any spam or junk email folders that you may have and let us know if you still haven't received it. If nothing is received please get in touch again via our online contact form and, if possible, supply an alternative email address.

Kind regards

Daniel Noble

Customer Contact Team Leader

Trusted Customer

9 years ago

Hva Trusted Customer sa om The Insurance Emporium:

Excellent service

When I couldnt find policy docs a further email sent immediately. Easy to talk to personnel - easy website

Trusted Customer

9 years ago

Hva Trusted Customer sa om The Insurance Emporium:

becki was very helpful. sorted out the type of policy i wanted and went though all details with me. long wait to get to speak to someone

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The Insurance Emporium-anmeldelser

Hvordan samles Feefo-anmeldelsene inn?

Hvem kan legge igjen en Feefo-anmeldelse?

Hvordan verifiserer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?