Tenon Tours-anmeldelser

Thank you for taking the time to share your experience with us. We are certainly glad that, ultimately, your trip turned out wonderfully and you thoroughly enjoyed your time in Scotland. It's also great to hear that the app proved to be a useful tool for referencing your itinerary, making dinner reservations, and finding nearby attractions. We apologize for the challenges you faced during the planning process of your trip. Your experience does not reflect the high standards we strive to maintain. We absolutely understand the frustration caused by the turnover of your Travel Specialists and the lack of communication during those transitions. This is something we have taken note of internally so we can be sure we meet communication standards in the future. Despite these transitions, we do know that you had your By-Your-Side Service TEAM member assigned to you throughout the process, from the time of booking to time of travel, and she was available to answer questions as needed and offer guidance along the way. We hope this helped with your travel preparations. Regarding the ticket you received while driving the rental car, I understand you have spoken with your Travel Specialist and emailed with Bryan about this. We did absorb the administration fee in an effort to help you resolve this issue. We're sorry you felt as if your Travel Specialist raised her voice on the phone. We did review the conversation and stand by her measured response. Again, thank you for sharing these comments so we can understand where we can improve. We regret that we did not meet your expectations, but are happy that, overall, you had a wonderful time. Thank you for choosing Tenon Tours.

Hi Suzanne, Thank you for the five stars! I will be sure to pass your kind comments along to Stephanie and Jillian as well. It’s great to hear they provided guidance and support throughout your trip and arranged transportation post-trip for the cruise. We hope to travel with you again soon! Thank you for choosing Tenon Tours.

Thank you for the five stars! We are thrilled to hear that you enjoyed your trip and accommodations. We strive to take into account our travelers' wishes and craft the experience around them, so it’s great to hear we succeeded. We hope to travel with you again soon!

Thank you so much for taking the time to share your detailed feedback about your experience with us. We are thrilled to hear that you highly recommend us! We're delighted that you found all our guides to be very knowledgeable, especially your WWII guide in Rome. As for hotels, we appreciate your honest feedback about the accommodations. We're sorry to hear that the B&B Hotel Firenze Laurus al Duomo did not meet your expectations, and we'll take this into account for future trips. It's great to know that you enjoyed your stays in Milan, Rome, Florence, Lake Como, and Bologna. Your detailed comments about each hotel are invaluable to us and will help us ensure we provide the best options for our future travelers. We're also glad that the drivers were friendly and helpful. We're especially pleased to hear about the excellent service you received when your daughter forgot her phone in the van! Finally, the app: we're happy to hear that our Tenon Tours app was a key factor in making your trip go smoothly. It's wonderful that it helped your family stay organized and connected throughout the journey. Thank you again for your kind words and detailed review. We look forward to the opportunity to assist you with your future travels!

Hi Lynna, Thank you for taking the time to share your experience with us. First, we're thrilled we had the opportunity to travel with you once again! We're happy to hear that Stephanie and Natasha were knowledgeable and helpful. While we're glad you enjoyed many aspects of your journey, we regret that we couldn't earn a perfect score this time. Your detailed feedback about the Grand Central Hotel Belfast, Cullentra House, Mt. Royd Country Home, and the experiences along the way is greatly appreciated! We're very sorry to hear about the long drive times between the B&B and the airport. I've reached out to our By-Your-Side Service℠ TEAM Manager to gather more information about this issue. I understand that you originally had the rental car until the next morning to return to the airport but decided to turn it in early. This could have potentially saved you taxi fare, but we completely understand being tired of driving, especially in a foreign country! We aim to provide all accommodation information as soon as possible before travelers must book their flights, and we hope that having that knowledge ahead of time helps you arrange the best flights. It's helpful to know that this is something we should be sure to point out in the future. We're glad to hear that Elizabeth was a friendly host and helped make arrangements for your transportation to the airport. Please know that we take your comments very seriously, and we will work to improve our services. We hope to have the opportunity to exceed your expectations on your next trip with us. Thank you again for sharing these comments, Lynna!

Hi Duane, Thank you for taking the time to share your feedback—and thank you for the five stars! We are thrilled that you had a wonderful time in Ireland. Regarding the car, we are very sorry to hear that it was much smaller than intended. I understand that you have spoken to Kate offline about this, and we have been in touch regarding some efforts to make up for it. While it doesn't change the size of the car during your trip, we hope it helps and that you will consider us again for your next trip. Thank you for choosing Tenon Tours!

Thank you for your feedback and for highlighting the aspects you enjoyed about your trip! We're thrilled you liked the hotel choices and that everything ran smoothly for the most part. We appreciate these two suggestions as they help us continue to improve our processes. I've shared your comments with the team to ensure we address them moving forward. It's certainly understandable to hope that breakfast is served earlier than 8 a.m. While the times are determined by the hotels themselves, our service team is aware and we can certainly ask the hotels about earlier start times for breakfast for the future, or be sure to note them for you. We do send out a lot of information to our travelers prior to departure in hopes that we can equip them as much as possible, but it's helpful to know that some of it seemed irrelevant for your specific trip. Our team has been made aware of this so we can continue to customize the information to your exact needs. Your input is invaluable to us as we continuously strive to enhance our services. We hope to welcome you back for another adventure soon! Thank you for choosing Tenon Tours.

Thank you for five stars! We are thrilled to hear you had a wonderful trip to Scotland and you felt our team was quick to action any changes or updates to your trip that were necessary. We hope to travel with you again soon!

Thank you for this wonderful feedback! We're delighted to have been a part of your journey from the initial planning stages all the way to the end of your trip. Making the process enjoyable and seamless for our travelers is top priority, and we're thrilled to hear that we succeeded in making your adventure to Scotland and Ireland a memorable one. We appreciate your kind words and look forward to assisting you with future travels!

Hi Bob, Thank you for sharing this wonderful feedback! We're thrilled to hear that you had an amazing time in Ireland and the trip was a success from the initial planning stages to our By-Your-Side Service along the way. It's fantastic that our travel app made your experience even smoother. We can't wait to travel with you again soon. Thank you for choosing Tenon Tours!