Poor customer service when I spoke to someone about my order
Stuck On You
Stuck On You | AU
11 years ago
Thank you for sharing your feedback with us. I am very sorry to hear you have been unhappy with the service you have been provided with previously, this is most unusual as we strive to ensure all customers have an enjoyable experience when contacting us.
We appreciate your time.
Warm Regards
Stuck on You Customer Service
Im really sorry to say I thought the service was terrible. I had to enquire twice as to where my order was and it took me sending an email cancelling my order and requesting a refund to be told it...
Les mer
Stuck On You
Stuck On You | AU
11 years ago
Thank you so much for sharing your feedback. I am sorry to hear that your order was delayed. There seem to have been an error in the payment processing stage of the order and we were not notified.
I can assure you that this has been rectified and I thank you again for your honest feedback.
Warm regards
Stuck on You Customer Service
Thank you for your kind feedback - I am pleased to hear you find dealing with our team quick and easy.
I hope you are getting great use from your most recent purchase of your Budding Artist Kit - I am sorry to hear you feel the cover of the Large Sketch Book should be of a harder cover. I will have this feedback passed on further for you for future investigation.
Warm regards,
Stuck on You Customer Service
We are so happy to hear your order of Name and Clothing labels have arrived quickly and you find they are of a high standard!
Happy labelling!
Warm regards,
Stuck on You Customer Service
I was very unimpressed with the slow delivery time as it was a Christmas present for my nephew and I didn't get it to him in time for Christmas, which really disappointed me!
Stuck On You
Stuck On You | AU
11 years ago
Thank you so much for your feedback. I am sorry to hear that your order took longer than our usual dispatch time. It is always possible to arrange Express Post for future deliveries. You can do this by phoning us on 1800 645 849.
Thanks again.
Warm regards
Stuck on You Customer Service
We are so pleased you and your children are happy with your Penny Scallan embroidered lunch box! It is great you feel this is the perfect size for your kids lunches - We hope this is lasting well for you!
Warm regards,
Stuck on You Customer Service
Always done quickly and perfectly. Excellent website that's easy to navigate and get exactly what you need and want.
Stuck On You
Stuck On You | AU
11 years ago
Thank you so much for sharing your positive review with us.
We do love to hear from our loyal customers and hear how happy you are with the quality of the service provided as well as your products.
We love to hear that all labels you have received as part of your 5+ Pack have been a long lasting, durable label and is lasting through the wash and with general wear and tear!
It is great news to hear you will continue to shop with us and recommend our company.
Warm regards,
Stuck on You Customer Service
Thank you for taking the time to leave your feedback with us. I am pleased to hear the service has been quick and efficient.
It is great to hear you are happy with the quality of your Drink Bottle and other name labels, but I am dissapointed to hear your labels are becoming blurred (the print on your labels) when you have ironed them onto the clothing garments.
If you are holding the iron on the label for a long period of time, smudging can occur. We advise to use the parchment paper provided, to protect the label. When you are ironing, ensure you are not holding the iron in one place, but moving the iron around.
I would love the opportunity to investigate this further and have emailed you directly.
Warm regards,
Stuck on You Customer Service
We appreciate your feedback.
I am happy to hear your Basic Iron on Labels have stayed adhered to your clothing garments and is lasting through the wash.
I can confirm our Classic range offers a wide range of colours, icons and fonts.
We do have icons that are not gender specific, but uni sex icons available too.
Warm regards,
Stuck on You Customer Service
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.