the necklace broke after i wore it three times. i sent it back and was advised that it was not a manufacturing error so i would have to pay to have it repaired. this seemed ridiculous since i had...
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Customer Service
Silver by Mail
9 years ago
Dear Miss Kriegel,
Thank you for your feedback. We sincerely apologise that you experienced a problem with one of our items and was not impressed with outcome regarding this matter. Please be advised that we have reviewed your account and can see that this damage had not occurred due to a manufacturing fault. As stated in your feedback, you were offed a repair at cost price. We apologise that you were unhappy with this outcome and can confirm that we will be happy to return the chain, should you wish to receive it back. Once again we apologise that you have been disappointed with this matter.
Kindest Regards Pip @ Silver by Mail
Produktanmeldelser
Customer Service
Silver by Mail
9 years ago
Dear Miss Kriegel,
Thank you for your feedback. We sincerely apologise that you experienced a problem with one of our items and was not impressed with outcome regarding this matter. Please be advised that we have reviewed your account and can see that this damage had not occurred due to a manufacturing fault. As stated in your feedback, you were offed a repair at cost price. We apologise that you were unhappy with this outcome and can confirm that we will be happy to return the chain, should you wish to receive it back. Once again we apologise that you have been disappointed with this matter.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Thank you for your feedback. We sincerely apologise that you experienced a problem with one of our items and was not impressed with outcome regarding this matter. Please be advised that we have reviewed your account and can see that this damage had not occurred due to a manufacturing fault. As stated in your feedback, you were offed a repair at cost price. We apologise that you were unhappy with this outcome and can confirm that we will be happy to return the chain, should you wish to receive it back. Once again we apologise that you have been disappointed with this matter.
Kindest Regards
Pip @ Silver by Mail