Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Silver by Mail-anmeldelser

Pålitelig kunde

9 years ago

I will not be using them again.

I have been using SBM for almost 20 years and have found their quality and service not as good lately. The last item I ordered was of comparatively low quality and last year I had to contact them as...

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Customer Service

Silver by Mail

9 years ago

Dear Mrs Gurney,

Thank you for your feedback. We sincerely apologise that you have become unhappy with the service and quality of our jewellery in recent years. Please be advised that providing the best possible service for our customers is of utmost importance to us and we are disappointed to hear of the problems you have encountered. Should you wish to discuss these matters further, our customer service team will be happy to assist you.

Kindest Regards
Pip @ Silver by Mail

Produktanmeldelser

Kjøpsdato: 29/07/2016

0

Pålitelig kunde

9 years ago

Excellent experience

Had been sent the wrong item. I was sent the correct item immediately and used the freepost label to return the other. Customer service agent was super efficient and I received excellent hassel free...

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Produktanmeldelser

Kjøpsdato: 29/07/2016

0

TC

Trusted Customer

Birmingham

9 years ago

Hva Trusted Customer sa om Silver by Mail:

Excellent service, as always

Prompt service and delivery, as always. Website information on stock and product description is up to date, aiding swift customer shopping.

Produktanmeldelser

Kjøpsdato: 19/08/2016

0

Pålitelig kunde

9 years ago

Wonderful service

Choosing and ordering product made easy.imagesgood to view

Kjøpsdato: 24/08/2016

0

TC

Trusted Customer

9 years ago

Hva Trusted Customer sa om Silver by Mail:

do not buy

I returned this item because the fit was appalling. it was too large for any toe and was uncomfortable to wear. Silver by mail called me to tell me they were refusing to take it back because it had...

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Customer Service

Silver by Mail

9 years ago

Dear Mrs Spencer, thank you for your feedback. We apologise that you were unhappy with the service received regarding the Artisan-Crafted Toe Ring purchased from us. Please be advised that as per our terms and conditions: "If you are not completely satisfied, please return the goods to us, unused and in the original packaging, within 14 days and we will happily provide a refund or alternatively, exchange the item accordingly. Please note all returned items need to be returned unworn". Whilst we appreciate that items do need be to tried on to assess fit and comfort, the toe ring that was returned to us was visibly worn and in an un-sellable condition. As a result we were unable to process through with your request and returned the item back to yourself. Once again we apologise that you were unhappy with the service provided but must adhere to our returns policy in times such as this. Kindest Regards, Pip @ SBM

Produktanmeldelser

Customer Service

Silver by Mail

9 years ago

Dear Mrs Spencer, thank you for your feedback. We apologise that you were unhappy with the service received regarding the Artisan-Crafted Toe Ring purchased from us. Please be advised that as per our terms and conditions: "If you are not completely satisfied, please return the goods to us, unused and in the original packaging, within 14 days and we will happily provide a refund or alternatively, exchange the item accordingly. Please note all returned items need to be returned unworn". Whilst we appreciate that items do need be to tried on to assess fit and comfort, the toe ring that was returned to us was visibly worn and in an un-sellable condition. As a result we were unable to process through with your request and returned the item back to yourself. Once again we apologise that you were unhappy with the service provided but must adhere to our returns policy in times such as this. Kindest Regards, Pip @ SBM

Kjøpsdato: 12/08/2016

0

TC

Trusted Customer

Leicester

9 years ago

Hva Trusted Customer sa om Silver by Mail:

Very good service.

Very good service. Well wrapped.

Produktanmeldelser

Customer Service

Silver by Mail

9 years ago

Dear Mrs Hoza,

Thank you for your feedback. Please be advised that we are currently working on providing photographs of all our jewellery on a model and earrings shown in the ear to provide scale for our customers. We apologise that this has not been provided sooner and that you have experienced a problem as a result.

Kindest Regards
Pip @ Silver by Mail

TC

Trusted Customer

9 years ago

Thank you. It's nice to have an answer

Kjøpsdato: 01/08/2016

0

TC

Trusted Customer

Peterbo

9 years ago

Hva Trusted Customer sa om Silver by Mail:

Good quality jewellery, professional service

Speed of service was excellent, lovely unusual jewellery, which was good value and well presented on arrival. Much appreciated added bonus of a pair of great studs.

Produktanmeldelser

Kjøpsdato: 31/08/2016

0

TC

Trusted Customer

Loughborough

9 years ago

Hva Trusted Customer sa om Silver by Mail:

Excellent products

Excellent products. Great price. Timely delivery.

Produktanmeldelser

Kjøpsdato: 29/07/2016

0

TC

Trusted Customer

Bingham

9 years ago

Hva Trusted Customer sa om Silver by Mail:

Excellent service by Silver by Mail

Excellent service, easy to use webpage

Kjøpsdato: 21/08/2016

0

TC

Trusted Customer

9 years ago

Hva Trusted Customer sa om Silver by Mail:

Great fuss-free service.

So easy to order. Prompt delivery. No-fuss returns. All-in-all a great customer experience!

Produktanmeldelser

Kjøpsdato: 17/08/2016

0

Silver by Mail-anmeldelser

Revolution BangleFlere anmeldelser av dette produktetVis produktnettstedetNot good quality despite the price.

Lucky Beads Bracelet (Carnelian)Flere anmeldelser av dette produktetVis produktnettstedetLovely, my third purchase of these bracelets

Curlicue Heart HoopsFlere anmeldelser av dette produktetVis produktnettstedet

Bedazzle Earrings (Clear)Flere anmeldelser av dette produktetVis produktnettstedet

Artisan-Crafted Toe RingFlere anmeldelser av dette produktetVis produktnettstedetI returned this toe ring because it was an appalling fit. It is too large for any toe and is extremely uncomfortable to wear. It was returned to me because, after inspection, it was deemed to have...Les mer

Rose Gold Ball Stud EarringsFlere anmeldelser av dette produktetVis produktnettstedetBeautiful but smaller than expected. It's hard to gauge the size. Perhaps it should be photographed next to a standard sized object to get a better idea.

Sparkling Solitaire StudsFlere anmeldelser av dette produktetVis produktnettstedet

Casino BraceletFlere anmeldelser av dette produktetVis produktnettstedetGreat design, can be worn day or night - love it

Classic Studs (Small)Flere anmeldelser av dette produktetVis produktnettstedetExcellent quality great size

Classic Drop EarringsFlere anmeldelser av dette produktetVis produktnettstedetExcellent quality great size

Sweet Eternity BangleFlere anmeldelser av dette produktetVis produktnettstedetVery pretty, dainty bangle, bought and well received as a gift.

Classic Round Gold Stud EarringsFlere anmeldelser av dette produktetVis produktnettstedetBeautiful studs, will be worn often as so versatile, and as I wear 2 pairs at a time!!

Hvordan samles Feefo-anmeldelsene inn?

Hvem kan legge igjen en Feefo-anmeldelse?

Hvordan verifiserer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?