Silver Mail have a wonderful selection of simple jewellery. The quality is good, all .925, the delivery is fast & the packaging is excellent. The goods come in a pouch within a box & a little extra...
I ordered a silver chain which arrived very tarnished. I appreciate silver does tarnish over time but at a cost of over £70 I would have expected it to arrive in good condition. I raised this...
Les mer
Customer Service
Silver by Mail
9 days ago
Thank you for your feedback, we are sorry to hear that your chain arrived tarnished. All items are quality control checked prior to dispatch and therefore this should not have arrived this way, for which we apologise. In all cases we do ask for the item to showing as being returned before a replacement can be sent. Kind regards Jane@Silver by Mail
Produktanmeldelser
Customer Service
Silver by Mail
9 days ago
Thank you for your feedback, we are sorry to hear that your chain arrived tarnished. All items are quality control checked prior to dispatch and therefore this should not have arrived this way, for which we apologise. In all cases we do ask for the item to showing as being returned before a replacement can be sent. Kind regards Jane@Silver by Mail
The earrings were well packaged on delivery but I have issues with Royal Mail. I attempted to delay the delivery for two days & received an email confirming this but the parcel was delivered on the...
Les mer
Customer Service
Silver by Mail
9 days ago
Thank you for your feedback, we are sorry to hear of your experience, normally our standard delivery small parcels will fit through a letterbox. From checking we cannot find any record of you contacting us to delay your parcel but would in future suggest you contact our customer services team by email or phone to ensure we can hold your parcel back for you. Kind regards Jane@Silver by Mail
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.