Thank you for your feedback, we are sorry to hear that these earrings were smaller than expected. Sizing's are provided within the product details to try to assist prior to purchase but do understand this can be hard to judge. Please be advised that any unworn item can be returned via our returns portal within our website for an exchange or refund. Kindest regards Jane @ Silver by Mail
Customer service as disappointing as the product!
Having already been extremely disappointed that my £125 anklet lasted just three wears, the response from customer service made the experience even...
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Customer Service
Silver by Mail
1 month ago
Thank you for your feedback, we are sorry to hear that you are not happy with our response with regards to your items purchased in May. Tarnishing can happen for many reasons with 925 Sterling silver and this can cause a reaction whist worn. This is not recognised by the industry as a manufacturing fault. We can see that we have provided you with details of why this could happen and also the best and easiest way to restore your jewellery to its original condition. We are sorry to hear that you have not been happy with the assistance we have provided for you. Kind regards Jane@Silver by Mail
Produktanmeldelser
Customer Service
Silver by Mail
1 month ago
Thank you for your feedback, we are sorry to hear that you are not happy with our response with regards to your items purchased in May. Tarnishing can happen for many reasons with 925 Sterling silver and this can cause a reaction whist worn. This is not recognised by the industry as a manufacturing fault. We can see that we have provided you with details of why this could happen and also the best and easiest way to restore your jewellery to its original condition. We are sorry to hear that you have not been happy with the assistance we have provided for you. Kind regards Jane@Silver by Mail
Thank you for your feedback, we are sorry to hear that your ring has become tarnished. 925 sterling silver can tarnish for many reasons and this is not recognised as a manufacturing fault within the industry. We would recommend that our items are worn following the care instructions sent with your order which will also provide you on the best way to bring the item back to its original shine and lustre. Kind regards Jane@Silver by Mail
Produktanmeldelser
Customer Service
Silver by Mail
1 month ago
Thank you for your feedback, we are sorry to hear that your ring has become tarnished. 925 sterling silver can tarnish for many reasons and this is not recognised as a manufacturing fault within the industry. We would recommend that our items are worn following the care instructions sent with your order which will also provide you on the best way to bring the item back to its original shine and lustre. Kind regards Jane@Silver by Mail
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.