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Secure Trust Bank Anmeldelser | Kundeservice Anmeldelser for {{merchantUrl}} | Feefo

Viser alle 6,381 anmeldelser

Jean Miller

Feefo-verifisert

Liverpool

1 year ago

Hva Jean Miller sa om Secure Trust Bank:

Would Definitely Recommend

Excellent customer service and security is top notch.The advisors were professional and very helpful.

Sophie

Secure Trust Bank

1 year ago

Hi Jean, We are pleased we where able to provide you with excellent service, Thank you for taking the time to leave your review. Kind regards, Sophie

Pålitelig kunde

Feefo-verifisert

1 year ago

New fixed ISA

ISA really ease to open and transfer from previous bank quick and easy.

Sophie

Secure Trust Bank

1 year ago

Hi, Thank you for your positive review, We are pleased to hear this! Kind regards, Sophie

Pålitelig kunde

Feefo-verifisert

1 year ago

Good service.

Good.Coped well with my deafness

Sophie

Secure Trust Bank

1 year ago

Hi, We are glad we have been able to support you, Thank you for taking the time to leave your review! Kind regards, Sophie

Pålitelig kunde

Feefo-verifisert

1 year ago

All straight forward and easy to understand.

Sophie

Secure Trust Bank

1 year ago

Hi, We are glad to hear this, Thank you for leaving your review. Kind regards, Sophie

Pålitelig kunde

Feefo-verifisert

1 year ago

all spot on other than not responding to my secure message re the maturity instruction ( which was not within their published service timescales ).

Lucie

Secure Trust Bank

1 year ago

Hello, We have recently experienced a high volume of calls, and secure messages. This means we have been unable to deliver our usual high standard of customer service. Please be assured that these are unusual circumstances which we are working hard to resolve as quickly as possible. They do not reflect our normal level of service. We sincerely apologise for any frustration or concern the situation may have caused. We really appreciate all feedback from our customers, this is regularly reviewed by our senior management team to help us improve our products and services. Kind regards, Lucie

Pålitelig kunde

Feefo-verifisert

1 year ago

Great interest rates. Great service

Always excellent service. Great interest rates. Website easy to use.

Sophie

Secure Trust Bank

1 year ago

Hi, This is great to hear! Thank you for your review. Kind regards, Sophie

Pålitelig kunde

Feefo-verifisert

1 year ago

Nail biting Service

Service? - Nail biting. Please see my secure message of complaint yesterday (?), that would usually take days for a reply. The only plus has been a quickish reply to a phone call. F C Brooks

Louise

Secure Trust Bank

1 year ago

Hello, Thank you for your feedback. We are sorry to hear that Secure Trust Bank has not met your expectations. As your name is not visible here, we have unfortunately been unable to contact you. If a complaint has been raised with the relevant department, we will be in correspondence with shortly. If you do need any further assistance regarding your account please contact us 0345 111 7092. Kind regards, Kind regards, Louise

Clive Finney

Feefo-verifisert

Merthyr Tydfil

1 year ago

Hva Clive Finney sa om Secure Trust Bank:

I have had dealings with Secure Trust Bank for several years always excellent.

Sophie

Secure Trust Bank

1 year ago

Hi Clive, we are pleased to hear this, Thank you for your review! Kind regards, Sophie

Pålitelig kunde

Feefo-verifisert

1 year ago

Could do better.

Sadly not very good. Message response time too long so ended up phoning them. Then I had to ring 3 times to get each stage of opening an additional account completed. I think I was dealt with by a...

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Lucie

Secure Trust Bank

1 year ago

Hello, We are sorry to hear that Secure Trust Bank has not met your expectations with the opening of your new account. Thank you for your feedback, this will be passed on to the relevant department to help us improve our products and services. Kind regards, Lucie

Pålitelig kunde

Feefo-verifisert

1 year ago

Very satisfied

Had to transfer an ISA to STB. I had read some negative reviews beforehand (also positive ones as well) so was a little concerned. But the transfer went through smoothly and quickly. Site easy to...

Les mer

Sophie

Secure Trust Bank

1 year ago

Hi, We are glad to see you chose to transfer your funds to us. Thank you for taking the time to leave your review. Kind regards, Sophie

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Hvordan samles Feefo-anmeldelsene inn?

Hvem kan legge igjen en Feefo-anmeldelse?

Hvordan verifiserer vi anmeldelser?

Hvordan håndterer vi falske anmeldelser?