All wait staff were exceedingly over the top with service.
Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your experience with us. We are delighted to hear that our wait staff provided you with such wonderful service. We appreciate your kind words and look forward to welcoming you back on board.
Produktanmeldelser
Riviera Travel
Riviera Travel
3 months ago
We are sorry to hear that your holiday did not meet your expectations and that you encountered difficulties when disembarking the ship.
As part of our booking process, we ask guests to provide detailed information regarding any mobility limitations so that we can ensure they are aware of the nature of river cruising, including the possibility of steps, gangplanks and varying mooring arrangements. These can sometimes result in longer walking distances ashore and access routes that may not be suitable for all mobility levels.
We appreciate your comments and are sorry that you felt the arrangements did not adequately meet your needs on this occasion
Tour Guild was good and hotels were good but as explained earlier the service form R.T. head office is poor
Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your comments. A member of our guest relations team will endeavour to contact you directly regarding your comment about head office.
Produktanmeldelser
Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your thoughts on Copenhagen. While it is in general a very safe city and pick pocketing affects many countries across the world, it is something to be mindful of particularly in tourist heavy areas. We're sorry to hear that you witnessed an attempt to pick pocket whilst on tour but was pleased to hear this was unsuccessful.
Excellent admin and phone support. Staff in UK were helpful. Good balance of email contact and information through the portal.
The guide we had in Italy was outstanding. Very well organise, friendly...
Les mer
Riviera Travel
Riviera Travel
3 months ago
Thank you for rating our customer service 5/5.
Produktanmeldelser
Riviera Travel
Riviera Travel
3 months ago
Thank you for rating this tour 4/5. As we are always striving to enhance our guests' experiences, your comments about the hotel service and food have been shared with our Product team at head office for review.
Kjøpsdato: 25/06/2026
0
Del
HO
Howard
Feefo-verifisert
GBR
3 months ago
Hva Howard sa om Riviera Travel:
Excellent, very helpful right through from the booking process, collection at the airport and support and organisation on the cruise.
Riviera Travel
Riviera Travel
3 months ago
Thank you for rating our customer service 5 stars.
Produktanmeldelser
Riviera Travel
Riviera Travel
3 months ago
We're delighted to hear that you thoroughly enjoyed this river cruise and that you thought the places visited, the trips you selected and the dining on board were all wonderful.
Friendly, welcoming, inclusive. Nothing was too much trouble, and all problems were solved.
Service in the restaurants, and especially in our suite, was impeccable.
Riviera Travel
Riviera Travel
3 months ago
Thank you for your 5 star review.
Produktanmeldelser
Opplastede medier
Se alle medier (4)
Riviera Travel
Riviera Travel
3 months ago
We're delighted to hear that you could not fault the ship, even in the extreme heat and that the staff on board were universally cheerful and helpful.
The staff on the Clipper were exceptional.
Re Riviera Tour Managers, I found Pina very friendly and informative. I cannot comment on Karen or Adrian as we had little interaction with them.
Riviera Travel
Riviera Travel
3 months ago
We're delighted to hear that you thought the staff on board the Clipper, were exceptional.
Produktanmeldelser
Opplastede medier
Se alle medier (1)
Riviera Travel
Riviera Travel
3 months ago
Thank you for posting your 5 star review. We're delighted to hear that you had an amazing experience on board the Royal Clipper and that you would kindly recommend this holiday to others.
Exceptional from start to finish. A professional travel company that I will confidently book with again.,
Riviera Travel
Riviera Travel
3 months ago
Thank you for rating our customer service 5/5.
Produktanmeldelser
Opplastede medier
Se alle medier (2)
Riviera Travel
Riviera Travel
3 months ago
Thank you for taking the time to share your feedback about your recent experience on our solos tour to Sicily. We're sure your comments will provide valuable insight to anyone considering this trip. We look forward to welcoming you again in the future.
Kjøpsdato: 26/06/2026
1
Del
MI
Michele
Feefo-verifisert
3 months ago
Hva Michele sa om Riviera Travel:
Very good. Chauffeur arrived on time to take me to the airport. Was met by a Riviera Rep to see me through the checking in system.
Kathryn, our tour manager, was there in Catania to greet us.
She...
Les mer
Riviera Travel
Riviera Travel
3 months ago
Thank you for your 5 star review. We're delighted to learn that our customer service aligned with your expectations.
Produktanmeldelser
Riviera Travel
Riviera Travel
3 months ago
We're delighted to hear that this was your first tour with Riviera and you thought it was brilliant. We very much look forward to having the pleasure of your company again in the future.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.