I sent them an email about this issue and they just palmed it off making me do all the warranty work. What’s the point of going with a local Australian supplier.
Product
Pure Ventilation
1 month ago
Hi,
We're sorry to hear that you were disappointed with your experience.
After reviewing your case, we can see that you contacted us regarding a warranty issue and were sent an automated acknowledgement outlining the next steps, including instructions to reply to the email if you would like our team to assist further with the claim. Unfortunately, it appears we did not receive any follow up correspondence from you.
We certainly don't expect customers to handle warranty matters on their own and would be more than happy to investigate and assist. If the issue is still unresolved, please contact our customer service team https://www.pureventilation.com.au/contact-form/with your order details and we'll work with you to find a suitable outcome.
Produktanmeldelser
Product
Pure Ventilation
1 month ago
Hi,
Thank you for taking the time to share your feedback on the Chico Exhaust Fan.
We're sorry to hear that you've experienced vibration issues and that the product has not met your expectations. Excessive vibration is not typical of the fan's normal operation and can sometimes be related to installation conditions, mounting surfaces, ducting configuration, or a product fault.
Before you go to the expense and effort of replacing the unit, we'd appreciate the opportunity to investigate the issue further. Please contact our customer service team https://www.pureventilation.com.au/contact-form/with your order details and any additional information about the installation, and we'll be happy to troubleshoot the problem and determine whether a warranty solution is appropriate.
We look forward to assisting you.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.