this is the second time I have used Primrose and both times the service and delivery were excellent. I was kept informed of the progress of my order and delivery was on time and very well packaged.
primrose-uk
Primrose
2 months ago
Thank you for your lovely review and for coming back to us again — we’re delighted you’ve had excellent service and delivery both times, and we really appreciate your repeat custom.
Produktanmeldelser
primrose-uk
Primrose
2 months ago
Thank you for such a lovely review – we’re delighted to hear the water feature looks great in your conservatory and that you’re enjoying the gentle sound and easy setup.
Thank you for your lovely feedback about the planter, price and packaging – we really appreciate it. 😊 If you’d like to share any details about the delivery firm’s service, please email us so we can pass this on and help improve things.
Produktanmeldelser
primrose-uk
Primrose
2 months ago
Thank you for your kind words about the planter and packaging, and I’m really sorry the delivery issues caused inconvenience. We appreciate you bearing with us while we sorted it and will use your feedback to keep improving our courier service.
primrose-uk
Primrose
2 months ago
Thank you for your kind words about the planter and packaging, and I’m really sorry the delivery issues caused inconvenience. We appreciate you bearing with us while we sorted it and will use your feedback to keep improving our courier service.
First class. We had a slight issue with the labelling which confused me but Yolanda in Customer Services could not have been more helpful, friendly and quick.
primrose-uk
Primrose
2 months ago
Thanks, David, for such a lovely review – we’re delighted Yolanda was able to help so quickly and I’ll be sure to pass your kind words on to her and the team.
Produktanmeldelser
primrose-uk
Primrose
2 months ago
Thanks, David – we’re really pleased to hear you’re happy with how it looks and performs, and that you found it good value compared with other options.
Thanks for taking the time to share this, and I’m sorry the pump isn’t working well with your bird bath. Please email our customer care team with your order details and a brief description so we can look into a suitable solution for you.
Thanks, Sally – we’re really pleased to hear your order arrived on time and you feel it was worth the money.
Produktanmeldelser
primrose-uk
Primrose
2 months ago
Thanks, Sally! We're delighted to hear it's made a lovely addition to your garden 🌿
Kjøpsdato: 30/07/2026
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Christine leslie
Feefo-verifisert
GBR
2 months ago
Hva Christine leslie sa om Primrose:
The customer service and delivery service is second to none its excellent highly reccomend.
primrose-uk
Primrose
2 months ago
That’s a fantastic review, thanks Christine. We’re delighted you’d highly recommend us – just let us know if you need anything else!
Produktanmeldelser
primrose-uk
Primrose
2 months ago
Thank you so much for your lovely feedback, Christine – we’re delighted you’re so pleased with your cherub water feature and really appreciate the recommendation. 🌿💧
I’m really sorry you feel this way, Shelagh – that’s not the experience we want you to have. We will have a look Internally on how we can improve.
Produktanmeldelser
primrose-uk
Primrose
2 months ago
Thanks Shelagh for letting us know; I’m really sorry your order never arrived. Please email your details and order number to info@primrose.co.uk so we can look into this and resolve it for you.
primrose-uk
Primrose
2 months ago
Thanks for taking the time to share this, Shelagh – I’m really sorry for what was clearly an unacceptable experience with your order, the communication, and the resolution offered. We will look internally on how we can improve in future.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
We are passionate about gardens and have been selling outdoor living products online since 2003. Established in the UK, our roots are firmly grounded in gardening. Our in-house experts are always looking for new innovations in outdoor living and keeping up with the latest trends to be at the forefront of the gardening industry. This means we can bring you the best product at the best price, delivered to your door.