Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Premier Block Management-anmeldelser

Viser alle 1,944 anmeldelser

Rebecca Hull

Feefo-verifisert

8 years ago

Hva Rebecca Hull sa om Premier Block Management:

Brilliant customer service, extremely helpful and quick responses. A pleasure to interact with!

Peter Clarke

Feefo-verifisert

8 years ago

Hva Peter Clarke sa om Premier Block Management:

Amelia acted professionally and clearly. It was a pleasure to deal with someone who dealt with the problem efficiently.

Pålitelig kunde

Feefo-verifisert

8 years ago

Excellent service

Highly proffetional service. Prompt reply, with useful info.

Safira Juttla

Feefo-verifisert

8 years ago

Hva Safira Juttla sa om Premier Block Management:

Fantastic service

Very good and efficient communication and problem solving skills. Staff are friendly on the phone and do their best to help with any issues presented. Willing to assist and reliable.

Trevor Silvester

Feefo-verifisert

8 years ago

Hva Trevor Silvester sa om Premier Block Management:

Unprofessional, unreliable and incompetent

On Monday I reported a serious and potentially dangerous problem - water leaking into our flat from another flat. Apart from the damage being caused, the water was in contact with electric switches....

Les mer

Gary Cane

Premier Block Management

8 years ago

Dear Mr Silvester,

Plumbers are accessing the flats above you tonight at 6.30. Unfortunately, it has taken time to make these arrangements. Our Steven Du has left you a voicemail and sent an email so please kindly revert back to us ASAP to confirm access to your flat also.

We are so sorry we let you down, regrettably Steven had to leave the office earlier in the week due to a family emergency and this is the crux of the internal communication breakdown between Steven and Katarina (who you spoke with on Monday).

Steven has left you his personal mobile number so he can deal with this outside of office hours, he feels really bad about this and wants to put it right.

As a company we offer compassionate leave and trust people to return when they feel up to it. On the back of this however, we have now initiated a back to work interview process for compassionate leave (in the same way as sick leave) to ensure our service levels do not drop for this reason in the future. Your feedback has led to a direct improvement and we are really grateful for the opportunity to learn, grow and improve.

Please note we are 100% available today, however we had reduced staffing in the morning as we ran a McMillan coffee morning to help support such an amazing charity. We apologise if this delayed our response times.

As someone who is new the block, first impressions count and we know we didn't create the best first impression. That said, we believe in better (its one of our core values) and as a result of your feedback we have done everything in our power to make it right, learn from it and improve. Hopefully the plumbers can source the leak and get this sorted tonight.

If you would like to discuss any aspect of this with me I am happy to call you to discuss. Thank you for your feedback and patience. We hope the way we have responded to your feedback restores your faith in us. We are not perfect, but that will not stop trying to be.

Kind Regards

Gary Cane

Director

Trevor Silvester

8 years ago

Thank you for your prompt and comprehensive response to my complaint. I accept that when things go wrong, it may be for perfectly valid and understandable reasons. However, I pay you to provide a service and when I needed this service your organisation failed and it failed at a number of levels. Two examples, simply for your information:- When I phoned on Monday I was told that the work required in the upper flat would be carried out immediately. On Thursday I was told that the owner of the upstairs flat would have to be given two weeks notice before any work could be done. When I was informed that the cistern in our flat would need to be replaced (and I later discovered work was also required to the water heater) I asked who to contact. I was given one contact number with two christian names, which I wrongly assumed was for PBM in-house tradesmen. I was not told that the number was for an independent firm and, while this does not sound much, this misunderstanding has led to delays and confusion about who was arranging the work and paying for it. This lack of information, and misinformation, is very unhelpful and could so easily be avoided. Moving on, I require two things from you in order to resolve this issue and put it behind us. 1) That the leak or leaks into our flat (I understand that there may be more than one) are fixed and 2) You give me your assurance that all damage, including decoration, caused by the external leaks is made good by yourselves at no cost to us. Regards, Trevor Silvester.

Gary Cane

Premier Block Management

8 years ago

Thank you for your response.

Please be advised that a leaseholder’s demise is their responsibility, likewise, so are all the services exclusively serving their demised premises. In your daughter’s case, there have been 2 issues 1) a leak from her apartment from the toilet cistern which is 100% your daughter’s responsibility to fix and 2) a separate leak into your apartment.

Regarding the previous leak from your daughters flat, we never suggested we offer in house maintenance services or that we deal with issues which are part of a Leaseholders demise. Having reviewed the e-mail chain, it was your good self who asked “our problem is that we are not from the area and do not know which plumbers are reliable and charge reasonable prices. Do you have any contacts, or can you advise how to find a good plumber in Slough?”Our service manager simply replied and tried to help by giving you information for a plumber.

Therefore, we respectfully disagree with your statement that “I was not told the number was from an independent firm”. This was evidently not the case and we are disappointed to be reviewed negatively again on this basis. We trust that anyone reading this chain can see we have reacted to the situation as best as possible and that we care deeply about doing a good job.

Regarding the leak last week. We felt our service was lacking due to the 3-day delay in getting back to you. The reasons for which have been explained and we have apologised. Steven even dealt with this personally outside of office hours on Friday. Many companies would accept a 3-day delay, but we don’t. We take it seriously and that’s why customers have reviewed us so highly and we are a Feefo Gold Service Provider.

As you are no doubt aware, the leak was traced late on Friday night to an apartment a few floors above you and what seems to be a leak from their boiler. The Leaseholder in question is getting this fixed and will be responsible for any damage caused. We will oversee this to ensure it all gets sorted. However, to reiterate, this is an issue from one flat into another 2 flats. Thank you for your feedback.

Kind Regards,

Gary Cane

Director

Pålitelig kunde

Feefo-verifisert

8 years ago

PBM very efficient

PBM have been excellent in looking after the communal areas of my apartment block. There has been a huge difference compared to the previous management company. Also the staff are very efficient at...

Les mer

Pålitelig kunde

Feefo-verifisert

8 years ago

Really good service. I would recommended to people.

Andy

Feefo-verifisert

Barnet

8 years ago

Hva Andy sa om Premier Block Management:

Excellent customer service and response to problems

PBM are a good management company to deal with, they are quick to respond to queries by email and easily contacted by phone if urgent. They provide a quality service to tenants and have a good...

Les mer

Pålitelig kunde

Feefo-verifisert

8 years ago

Mark Powell is extremely efficient and helpful in resolving queries.

Alleasha

Feefo-verifisert

8 years ago

Hva Alleasha sa om Premier Block Management:

Thanks from JM2

We couldn't ask for a better Property Management company to work with! Its always a pleasure doing business with you.

Har du ikke mottatt en invitasjon til å gi en anmeldelse?

Hvorfor stole på Feefo-anmeldelser?

Lær mer om Feefo