Panasonic UK-anmeldelser

Dear Customer, Thank you for your feedback and let me apologize for the inconvenience. This is certainly not the level of service we aim to provide, and we deeply regret the frustration caused. Some very specific information about products might not be readily available to us during conversation, however we have the possibility to verify that information, in order to provide the most accurate answer we can. I am sorry that we did not go through this procedure and misinformed you, leading to further disappointment. As I can see in your case, it is on its way to be resolved and I really hope that this will happen without any further problems. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your response. We are sorry for the way this has unfolded and that this experience has damaged your trust in Panasonic. We will take this opportunity to review our training methods in order to make sure that such situation will not be repeated in the future. I hope that the refund process is finalized without any interruptions and feel free to contact is if you encounter any issues on the way. Kind Regards, Panasonic Customer Support Team

Dear Customer, Thank you for your message and I am sorry to hear that the bread maker arrived damaged. Unfortunately, despite our best attempts to pad the product inside the box with fitted polystyrene and cardboard holders, if they are mishandled during transportation, damages can occur to it. The return process requires the gathering of the full address where the product is to be picked up from because nowadays, many people order the product to their work place and in these cases the address on the order would differ from the one where the product is used, usually at home. We are trying to make sure that we do not cause any further frustration with incorrect details that might cause delays in the return process. As I can see, the process for the return of the product is ongoing and my colleagues are waiting for your response regarding the days/timeframe when you would be at home to hand the parcel over to the courier. In case you have not received their message from last week, please call us at 0344 844 3899 and let my colleagues know so that we can send out the delivery company as soon as possible. Again, I am sorry for the inconvenience and I hope that there will be no further delays in the remaining process. Kind Regards, Panasonic Customer Care Team