Disappointed by last delivery as 1 Washing up liquid wasn't taped down as usual and contents were spilt all over several food items.
OPS TEAM
Online Pound Store
2 days ago
Hi Val,
Thank you for your review. We sincerely apologise again that one of the bottles wasn't taped correctly and leaked onto your food items during transit.
As long-time customers know, we hold our packaging to high standards, so we’ve passed this directly to our warehouse manager to ensure it isn't repeated. As soon as you contacted us, we immediately processed a full refund for both the damaged washing-up liquid and all affected items.
We really appreciate your ongoing support and hope to welcome you back for a flawless delivery next time!
Best regards,
OPS
Kjøpsdato: 13/08/2026
0
Del
JJ
john JOHNSON
Feefo-verifisert
3 days ago
Hva john JOHNSON sa om Online Pound Store:
Everything from the order to the delivery was first class thanks so much very pleased with how quickly our order was sorted and delivered
Produktanmeldelser
Kjøpsdato: 13/08/2026
0
Del
CR
Cheryl Robinson
Feefo-verifisert
GBR
4 days ago
Hva Cheryl Robinson sa om Online Pound Store:
Great selection of products I usually order monthly has all I need at a great price
Very good service and very quick delivery. Very happy with the products I ordered and packaged safely to avoid damage. Would definitely order from this business again.
Item received super quick and well packaged. Was kept informed of delivery timelines from start to finish. Excellent customer service. Highly recommend and will definitely use this provider again.
OPS TEAM
Online Pound Store
4 days ago
Hi, Thank you so much for taking the time to leave us such a fantastic 5-star review!
We're thrilled to hear your order arrived quickly, safely packed, and that you were happy with the delivery updates along the way. Your support means a lot to our team, and we look forward to packing your next order!
Best regards,
OPS
Still not received order after a week paid next day delivery also was told lost in transit so they resent as priority Still not received it
OPS TEAM
Online Pound Store
6 days ago
Hi Caroline,
I am very sorry for the ongoing delay with your order and the frustration this has caused, especially after paying for Next Day delivery.
As discussed directly, we have escalated this, and your replacement order has been officially dispatched and is on its way to you via priority delivery.
Thank you for your patience while we work to get this resolved for you.
Best regards,
OPS
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