Online Carpets-anmeldelser

Good afternoon, Thank you for taking the time to share your concerns with us. We’re sorry to hear that you’ve been left disappointed with our delivery service. While the majority of our deliveries are completed within the expected timeframes, we recognise that occasionally, unforeseen issues can result in delays or deliveries not taking place as planned. We understand the frustration this can cause and continually look for ways to improve our service, using customer feedback to identify areas where we may have fallen short of expectations. We’re pleased to hear that your project is now complete, and we equally appreciate your feedback that your previous experiences with us have been positive. We strive to deliver this same high standard of service consistently and are sorry that, on this occasion, we haven’t met your expectations. A member of our Customer Care Team will be in touch shortly to discuss your experience further and explore how we may work towards a more satisfactory outcome. Kind regards, Jenny Online Carpets

Hello James , Thank you for your feedback. We’re sorry to hear how disappointed you are with your order and understand that you want your concerns to be resolved. Our Customer Care Team is already in direct contact with you and any information requested is to help us review your concerns and consider the appropriate next steps. We appreciate your patience and cooperation while we look into this further. Kind Regards Suzanne Online Carpets

Hello Laura, Thank you for sharing your feedback. We’re pleased to hear you were happy with the carpet, but we’re sorry that the delivery arrangements left you feeling disappointed. Our website explains that, as deliveries are carried out by a single driver, assistance may be required when unloading and moving larger items. However, we appreciate that this was difficult given your circumstances and understand the frustration of having to arrange additional help. A member of our Customer Care Team will be in touch with you directly to discuss your experience further. Kind Regards Suzanne Online Carpets