Many thanks for the feedback about your experience sailing with Ponant. I’m sorry to hear that they have fallen so far below the standards expected. I’ve passed your comments on to Ponant to highlight the issues you had. Hayley will be in touch shortly to discuss the cruise further and would be happy to help you submit a formal complaint should you wish to.
Best Regards
Alex Loizou,
Director of Sales, Marketing and Operations
THEY PROVIDE SEAMLESS SUPPORT FROM INITIAL COSTING TO A FINAL BON VOYAGE PHONE CALL CLOSE TO DEPARTURE DATE. AFTER FACING THE POTENTIAL LOSS OF SEVERAL THOUSAND POUNDS AFTER THE DEMISE OF CRYSTAL...
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Produktanmeldelser
Kjøpsdato: 19/09/2023
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Feefo-verifisert
3 years ago
The service was excellent. Any queries were answered promptly
Professional, experienced , responsive and most helpful - exactly what one wants from a travel consultant, especially if anything goes wrong, which ours did. BA cancelled our outbound and return...
They couldn’t be more helpful and efficient. Always keen to explore the possibilities of each enquiry and they know exactly what I like. Very knowledgable and experienced.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.