Unfortunately did not get the correct story before leaving.
Alexander
Mundy Cruising
2 years ago
Many thanks for your feedback and your additional comments to Anjalina. I wanted to let you know that we are investigating this matter further with Emerald as we had been informed that the cruise was almost full at the time you booked and that their autumn promotion did not apply to your departure. I have also asked for compensation to be provided should we have received the incorrect information. Anjalina will be in touch directly to keep you informed of Emerald’s response.
Yours Sincerely
Alex Loizou
Director of Sales, Marketing & Operations
The telephone is always answered quickly, a great bonus point. All staff are very knowledgeable and helpful. They are particularly patient when struggling with the internet.
I always use Mundy Cruising for all my cruise holidays. Their customer service is the best and nothing is too much trouble for the team, especially Hayley who helps to swap around my cruises to fit...
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Kjøpsdato: 19/11/2023
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Feefo-verifisert
2 years ago
Kept up to date, and arranged with Regent to get us help at the airports.
Excellent advice and support from Helen Fensom. She made all our flight, hotel and cruise arrangements as a package. She found good hotel options for us to choose from and ensured that we had all...
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Mundy Cruising was the very first cruise specialist in the UK. We have been making the best cruise holidays even better since 1970.
How? Simply by offering our clients more expertise, more personal service, more unique ideas, more fascinating add-ons, more fabulous freebies and finally (and vitally) more peace of mind.