Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Headwater-anmeldelser

Viser alle 1,500 anmeldelser

Pålitelig kunde

Feefo-verifisert

10 years ago

A very good experience.

Headwater merely act as an agent for the hotel. They booked the holiday satisfactorily but the extra for the flights was very much more than I could book direct. When I pointed this out to them they...

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Feefo-verifisert

10 years ago

Hva J sa om Headwater:

Headwater service disappointing

I wrote to them with some comments, constructive, never had the courtesy of a reply Or an acknowledgement.

Lisa

Headwater

10 years ago

Dear Valued Customer, Thank you for taking the time to complete our Feefo questionnaire and for the additional comments you provided separately. Please be assured, we review all of the feedback we receive and use this information to ensure we continue to deliver the high standard, quality holidays our customers have come to enjoy. We would like to thank you for travelling with Headwater this winter and look forward to welcoming you on another of our holidays in the future.Kind regards, Headwater Customer Service team.

Pålitelig kunde

Headwater-verifisert

10 years ago

Excellent holiday experience - we want to go back!

Very good service, simple and straightforward. Would buy from them again.

Pålitelig kunde

Headwater-verifisert

10 years ago

Coiuld not be bettered.

The brochures are clear and helpful. Booking, over the phone, took less than ten minutes and everything was then in place.

Pålitelig kunde

Headwater-verifisert

10 years ago

The holiday exceeded our expectations

Would definitely recommend Headwater & we will certainly travel with them again. Excellent booking staff & we were very well looked after from the moment we arrived in Innsbruck to our departure. The...

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Pålitelig kunde

Headwater-verifisert

10 years ago

Limited English spoken

good place to go, but poor tour guide

Tomkinson

Headwater-verifisert

10 years ago

Hva Tomkinson sa om Headwater:

Cross-Country Skiing at Venabu

I booked by phone - the lady I spoke to was very helpful. Paperwork arrived promptly & gave a lot of information about Norway & the resort.

Pålitelig kunde

Headwater-verifisert

10 years ago

Cross country skiing at venabu

Unbelievable food. Excellent guiding at all levels of skiing

Mrs G Grassie

Feefo-verifisert

10 years ago

Hva Mrs G Grassie sa om Headwater:

austria

Flying from Edinburgh was not easy and made for a long day, made longer by a flight delay and then arriving too late in Frankfurt for the connection. I think the transfer time in Frankfurt was too...

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Lisa

Headwater

10 years ago

Dear Mrs Grassie, Thank you for taking the time to complete this Feefo questionnaire. It was great to see you had an enjoyable holiday overall. We were however disappointed to read of the issues you encountered with your delayed flight and missed connection. I have discussed your feedback with our Travel Manager; she has advised that additional transportation options will be available for summer 2016. Whilst we realise this will not influence your holiday, we do hope it goes some way to show we take our customers feedback seriously. We would like to thank you for your constructive feedback and look forward to welcoming you on another of our holidays in the future. Yours sincerely, Lisa

Mrs S Hill

Feefo-verifisert

10 years ago

Hva Mrs S Hill sa om Headwater:

The Finca in Andalucia

A catalogue sent on request and booking easily arranged. An alternative flight from Manchester was booked and transfer arrangements to and from the airport ran smoothly.

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