Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

Headwater-anmeldelser

Viser alle 1,500 anmeldelser

STEPHEN LANE

Feefo-verifisert

GBR

9 months ago

Hva STEPHEN LANE sa om Headwater:

Excellent customer service

Excellent, prompt responses to every question we asked. Customer service has been first rate showing a genuine desire to help.

Sophie

Headwater

9 months ago

Thank you for taking the time to share your review with myself and the team. We are delighted to receive such positive feedback from your booking experience, I will ensure it is passed on to the wider team :) Sophie Customer Relations Executive

SCOTT MURRAY

Feefo-verifisert

CAN

9 months ago

Hva SCOTT MURRAY sa om Headwater:

First and last

This experience with Headwater has been the worst of any travel arrangements that I have ever had. Communication is poor to non existent and it has been a week since a deposit has been made without...

Les mer

Katie

Headwater

9 months ago

Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience did not meet your expectations, as this is certainly not the level of service we strive to provide. Thank you also for taking the time to speak with me today to discuss this further. I’m pleased that we were able to resolve the matter for you. We appreciate your honesty and hope to have the opportunity to restore your confidence in us. Katie Customer Team Leader

SCOTT MURRAY

9 months ago

After speaking to the Headwater team leader the booking problems were quickly resolved . Looking forward to our adventure in Spain.

Pålitelig kunde

Feefo-verifisert

9 months ago

Very good holiday booking experience.

Had a very good experience booking our holiday with Andrew who was very pleasant, helpful, efficient and professional. The whole process was very quick, easy and smooth. All first class.

Sophie

Headwater

9 months ago

Thank you very much for your wonderful review. I will ensure your kind words are shared with Andrew and the wider team. Sophie Customer Relations Executive

JOHN LOADER

Feefo-verifisert

GBR

9 months ago

Sophie

Headwater

9 months ago

Thank you so much for your review Sophie Customer Relations Executive

Pålitelig kunde

Feefo-verifisert

9 months ago

Excellent customer service.

Total understanding of all the details of the holiday and very helpful in sorting out travel arrangements. We are travelling as a family group for a special occasion so it was delightful to have such...

Les mer

Sophie

Headwater

9 months ago

Thank you so much for your wonderful review. We are delighted that we could arrange such a memorable trip for yourself and family :-) Sophie Customer Relations Executive

RUTH GRIFFITHS

Feefo-verifisert

9 months ago

Steph

Headwater

9 months ago

Thank you for your review :-) Stephanie Customer Coordinator

JULIE GALLICHAN

Feefo-verifisert

9 months ago

Hva JULIE GALLICHAN sa om Headwater:

Very pleased

Very helpful, efficient call handler who offered good advice and explained options well.

Steph

Headwater

9 months ago

Thank you very much for your wonderful review. Andrew will be so pleased :-) Stephanie Customer Coordinator

Steph

Headwater

9 months ago

Thank you very much for your kind words and 5*'s it is very much appreciated Stephanie Customer Coordinator

Pålitelig kunde

Feefo-verifisert

9 months ago

Efficient kind and helpful

Steph

Headwater

9 months ago

Thank you for your lovely review. Stephanie Customer Coordinator

KAREN MAGUIRE

Feefo-verifisert

GBR

9 months ago

Hva KAREN MAGUIRE sa om Headwater:

Friendly, professional, helpful

Steph

Headwater

9 months ago

Thank you very much for you review, it means a lot to us all here :-) Stephanie Customer Coordinator

Pålitelig kunde

Feefo-verifisert

10 months ago

My Gozo holiday painlessly booked

Very efficient and speedy the whole process of booking and paying deposit etc was effectec with minimal effort

Steph

Headwater

9 months ago

Thank you very much for you lovely review. Glad you are pleased :-) Stephanie Customer Coordinator

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