Dear Michael
We're sorry to hear that you feel this way. We want to clarify that the cost of our services, including any optional add-ons like ferry tickets, is clearly displayed on our website at the time of booking.
Your original reservation included only the shuttle service. Afterward, you requested to add ferry tickets to your booking, which do come at an additional cost. Before processing this change, we informed you of the updated total, and you agreed to pay the difference.
We strive to be transparent and fair in all our transactions, and we regret any misunderstanding. If you have further concerns, please don’t hesitate to reach out directly—we’re happy to go over the details with you.
Best regards,
Julio Navarro
Customer Service Supervisor
