Happy Shuttle Cancun-anmeldelser

Dear Michael We're sorry to hear that you feel this way. We want to clarify that the cost of our services, including any optional add-ons like ferry tickets, is clearly displayed on our website at the time of booking. Your original reservation included only the shuttle service. Afterward, you requested to add ferry tickets to your booking, which do come at an additional cost. Before processing this change, we informed you of the updated total, and you agreed to pay the difference. We strive to be transparent and fair in all our transactions, and we regret any misunderstanding. If you have further concerns, please don’t hesitate to reach out directly—we’re happy to go over the details with you. Best regards, Julio Navarro Customer Service Supervisor

Dear Sharimar, Thank you for your honest feedback, and we're glad to hear your driver provided excellent service—that truly means a lot to us. We’re very sorry to learn about your experience upon arrival at the airport. Our team is expected to be attentive and easily identifiable, and it’s disappointing to hear that this wasn’t the case. We understand how frustrating it can be, especially after a long flight, and we take your comments seriously. We'll be addressing this directly with our airport staff to ensure they remain visible, engaged, and ready to assist passengers at all times. Your input helps us improve, and we appreciate you bringing this to our attention. We hope to have the opportunity to serve you again with the level of care and professionalism we strive for in every part of our service. Julio Navarro Customer Service Supervisor