See my previous review noted. I am glad to see delivery is quick, packaging quality is very high and paper based instructions are mostly clear and precise. (It is unclear to me from reading the...
Happy Kombucha let me down on their service this time. I'd paid for a more expensive delivery service, which didn't happen. When I complained about their mistake and the actual time taken for...
Les mer
Michelle Holborn - Moderations
Happy Kombucha
1 year ago
We did accidently send your goods out on the wrong postal service, we apologised profusely and refunded the shipping fee immediately however 1 extra day in the post is not going to make a product with a best before date of 2026 unusable. We did explain this.
We did not refuse a refund, we were always happy to refund the goods but you refused to return them.I am not sure why you did not want to return it. You took your case to Paypal who also offered rejected your claim they did offer you a full refund on return of the goods but again you did not want to return it, you wanted to keep the £40 order and get a refund because it was 1 day late. As a small business that is not sustainable.
I am so sorry that we made the initial error and sent it on the wrong postal service, We did try our best to offer alternatives directly to yourself and via paypal but you only wanted a full refund so we were unable to help.
Produktanmeldelser
Michelle Holborn - Moderations
Happy Kombucha
1 year ago
Yes we did send it on the wrong postal service (you booked a 1-2 day DPD delivery and we sent it on a 2 day Royal Mail service). This was our mistake and we apologised and fully refunded all shipping charges for the error however this is the UK and it has been the coldest summer in decades so 1 extra day in the post is not going to compromise the viability of the product. If it was that sensitive we would not be able to sell it.
We did offer and exchange or a return for a full refund but you wanted to keep the goods and receive a full refund. As we are a small business that is not sustainable so we were unable to help.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
