Excellent service, with lots of emails and helpful advice on how to start my first batch of kombucha, they also send details of how to make your first brew.
I am so sorry to hear that your starter is not working. I have however checked and this item was sent out 2 months ago and we do not have any record of you contacting us to let us know that there was an issue. Generally with the live cultures they are very environmental so usually it just needs a quick tweak of the feeding or brewing method to get everything working again. Where starters fail to activate (rare but it can happen as these are live bacterial cultures) we will always replace the culture. If you contact our customer services team they will arrange for a replacement for you.
Produktanmeldelser
Michelle Holborn - Moderations
Happy Kombucha
1 year ago
I am so sorry. We do not have record of you letting us know that there was an issue with your culture. As these are live bacterial cultures they can be very environmental so can sometimes need a tweak to the brewing method. If you contact us we are always happy to help. Where a starter has failed to activate (rare, but it can happen as these are live bacterial cultures) we will always replace the cultures. Just let us know.
VÄre uavhengige utmerkelser anerkjenner de beste merkevarene for sin kundeservice. Vinnerne kÄres pÄ grunnlag av vurderingene de fÄr fra kundene sine.
Vi samler uavhengig inn tilbakemeldinger pÄ vegne av virksomhetene som samarbeider med oss. Plattformen vÄr tar bare kontakt med bekreftede kjÞpere, sÄ du kan vÊre sikker pÄ at du leser anmeldelser fra ekte kunder.
Bare kunder med kjĂžpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved Ă„ ta kontakt med kjĂžperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved Ă„ knytte dem til et salg eller en transaksjon. Folk inviteres bare til Ă„ legge igjen en anmeldelse etter at de har kjĂžpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved Ă„ knytte dem til et salg eller en transaksjon. Folk inviteres bare til Ă„ legge igjen en anmeldelse etter at de har kjĂžpt noe fra virksomheten.
