They did a good job at keeping us updating on shipping. I was quite annoyed that with our floor sitter they just sent out a part they left off with no coupon or refund back. We paid quite a bit for...
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Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for your feedback Heather. I am really happy to hear your son is enjoying the new GoTo seat and it's giving him more independence! With the floor sitter situation, we did try our best to resolve this and I would encourage you to get in contact with us on enquiries@fireflyfriends.com when you are next purchasing a Firefly product and we will provide you discount on this.
Firefly Team
thanks to upsee, my son can explore all rooms at home and play football with his brother
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for posting such a positive review! I am happy to hear that your son is enjoying the Upsee and it is allowing him to play football with his brother. I hope he continues to have a lot of fun.
Regards,
The Firefly Team
Thank you Ton for the feedback. I am happy to hear that you were highly satisfied with the Firefly service and are enjoying the GoTo seat!
Regards,
The Firefly Team
I enjoy reading everyone's post on firefly friends, when you listen to the stories you know your not alone.
It's always been quick and easy to order products and delivery service is good.
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for such a positive review. I am happy to hear that you enjoy our website and the social networking sites which can be a great support to parents of the Firefly Community!
Thank you- we certainly listen to what parents have to say on our products and welcome all feedback in order to create the best quality products possible. I am delighted your little one is enjoying the new GoTo with the floor sitter accessory.
Regards,
The Firefly Team
My order was incomplete, the floor sitter is missing. I called and was assured it would be sent out that day would be with me in 1-3 days, a week later and still nothing!
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for your feedback Fleur. I do apologise for the mix up that happened with your order and I can assure you it is a very rare occasion that this happens at Firefly. I hope that now you have received the floor sitter, your little one can fully enjoy the new GoTo seat!
Firefly Team
very satisfied with the customer service and the product
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for your feedback. I am happy to hear you were very satisfied with the customer service provided by our Firefly team and you are enjoying the Upsee!
Regards,
The Firefly Team
Amazingly quick delivery to Australia. I'm impressed!!
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for your feedback. I am delighted to hear you are highly satisfied with the speedy delivery we offer on our products. I hope you enjoy using the Upsee!
Regards,
The Firefly Team
Brilliant seat, but I wish that I'd known about the newer model coming out only a few weeks after I purchased the older model!
Fireflyfriends
Fireflyfriends - UK
10 years ago
Thank you for your feedback. If you feel you wish to swap the GoTo you purchased for the updated version, this will be no problem as long as it is within the 42 day returns policy. You can contact me on enquiries@fireflyfriends.com if you wish to proceed with the return.
Regards,
The Firefly Team
Thank you Maurice for your Feedback. I am happy to hear you found the order process easy and are enjoying the Upsee! I hope you continue to have lots of fun with this product.
Regards,
The Firefly Team
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.
Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.
Firefly make products for children with special needs to improve and enhance special needs family participation. It's not just what we make, it's what we make possible.
