Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

lastminute.com.au-anmeldelser

https://www.lastminute.com.au/?brandcid=LASTMINUTE-AU.FEEFO.HEADER

lastminute.com.au is your ultimate travel companion when it comes to booking last minute hotels, flights and experiences.

Service

vurderinger det siste året

Viser alle 13,176 anmeldelser

Customer

Feefo-verifisert

Caloundra

10 years ago

Hva Customer sa om lastminute.com.au:

Very very poor customer support. I will never use Last Minute again

I did not receive the confirmation email until AFTER we had stayed at the accommodation. I emailed support prior to leaving home and received that reply after we returned. I phoned last miniute and...

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Lastminute.com.au Customer Experience Team

lastminute.com.au

10 years ago

Thanks for your feedback. We’re sorry to hear about the service you received. While we strive to provide great service, we recognise we can't get it right every time and are always looking for ways to improve. To escalate any issues you faced, please get in touch with us via https://www.lastminute.com.au/p/service and our customer support team will investigate.

Betrodd kunde

Feefo-verifisert

10 years ago

Didn't receive email confirming the booking. Do I have a booking or not?

Lastminute.com.au Customer Experience Team

lastminute.com.au

10 years ago

Thanks for your feedback. We recommend you check the junk or spam folder in your inbox, as some internet service providers filter junk mail differently.

If you still can’t find your itinerary, simply visit the link below with your itinerary number and email address to find your itinerary online: https://www.lastminute.com.au/user/itin

If your booking isn’t confirmed, please contact us at https://www.lastminute.com.au/p/service and we'd be happy to investigate.

Betrodd kunde

Feefo-verifisert

10 years ago

Excellent , absolutely hassle free it made everything so easy definally use them in future

Customer

Feefo-verifisert

Melbourne

10 years ago

Hva Customer sa om lastminute.com.au:

Had to return home no booking

The hotel was booked out , but I had a confirmation number

Lastminute.com.au Customer Experience Team

lastminute.com.au

10 years ago

Thanks for sharing your feedback with us. We're really sorry to hear of your experience and have raised your feedback with our escalation team for investigation.

Betrodd kunde

Feefo-verifisert

10 years ago

easy to use and easy to understand

Customer

Feefo-verifisert

frankston

10 years ago

Hva Customer sa om lastminute.com.au:

easy peasey even for me ....grin

very efficient

Customer

Feefo-verifisert

Sydney

10 years ago

Hva Customer sa om lastminute.com.au:

They had a great sale just when I was looking to book a trip, it was great timing and saved me heaps!

The site was easy to use - I could search by area and price and other inclusions. No credit card fees meant I could use my AMEX no issues which was awesome! And compared to other sites they had the...

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Betrodd kunde

Feefo-verifisert

10 years ago

Dissapointed

Unfortunately when I booked a package trip to Melbourne it did not stipulate that the flight is to Avalon airport until after I had paid and received the itinerary. I wanted Tullamarine. I had to...

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Lastminute.com.au Customer Experience Team

lastminute.com.au

10 years ago

Thanks for providing us with your feedback. We're sorry to hear of your disappointing experience. To escalate the issues you faced, please get in touch with us via https://www.lastminute.com.au/p/service and our customer support team will investigate further.

Betrodd kunde

Feefo-verifisert

10 years ago

Website to Hotel experience worked seamlessly.

Customer

Feefo-verifisert

Marrickville

10 years ago

Hva Customer sa om lastminute.com.au:

No itineraries or receipts

More recently, I have not been receiving tax receipts or itineraries back after booking flights on Lastminute. Only last week I booked four flights to and from Melbourne for colleagues of mine, and...

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