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ExoticDirect-anmeldelser

https://www.exoticdirect.co.uk/
Vurdert
Eksepsjonell
Service
4.8
/5

5

4

3

2

1

74

7

2

0

1

84

vurderinger det siste året

Viser alle 1,919 anmeldelser
TC
Trusted Customer
Calne
7 years ago
Kjøpsdato: 20/01/2018
Hva Trusted Customer sa om ExoticDirect:
I didn’t have a review. Contact the customer before sending feedback surve.
I was not contacted, I only knew about the renewal when I got this survey.
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Sarah
ExoticDirect
7 years ago
Hi Jane,

Thank you for taking the time to leave your feedback, we're sorry to hear that you hadn't received your renewal documents. 

We send all customers our Feefo surveys to gain some insight on where we are doing well and where we should focus on improving for the future. 

One of our team will be in touch with you shortly to arrange your renewal documents and establish what level of contact you would like from us. 

Kind Regards, 

The Exotic Direct Team
0
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Se fullstendig kundeanmeldelse
TC
Trusted Customer
7 years ago
Kjøpsdato: 05/01/2018
Hva Trusted Customer sa om ExoticDirect:
Very easy to renew. Received a letter. Read it over. Checked my details. Dylan promptly destroyed the envelope as it was going to kill him lol.
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Alison
ExoticDirect
7 years ago
Dear Mrs Hickey,

Thank you for taking the time to provide a lovely review.

We're really pleased that you found the whole process easy and hope Dylan has recovered from his scare :)

Kind regards
Exotic Direct Team
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Pålitelig kunde
7 years ago
Kjøpsdato: 09/01/2018
When my bird needed treatment from the vets Exotic Direct were quick to pay plus as I had not been with them very long they reassured me i was covered.
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Hayley
ExoticDirect
7 years ago
Thank you so much for taking the time to send your review.


We are happy to hear that you received fast payment when your bird needed treatment and we hope that your bird has now made a full recovery.

The Exotic Direct Claims Team. 
0
Del
Se fullstendig kundeanmeldelse
TC
Trusted Customer
7 years ago
Kjøpsdato: 06/01/2018
Hva Trusted Customer sa om ExoticDirect:
Advance warning.
I obviously renewed my plan directly but did not receive anything to tell me it was due for renewal so it was a bit of a surprise.
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Sarah
ExoticDirect
7 years ago
Dear Emma,

Thank you for your feedback. 

We are sorry that you did not receive your documents we issued to you in December, and we will message you directly to confirm how you would like to receive them. 

Kind Regards, 

The Exotic Direct Team 
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Se fullstendig kundeanmeldelse
TC
Trusted Customer
7 years ago
Kjøpsdato: 02/01/2018
Hva Trusted Customer sa om ExoticDirect:
Hassle free process!
Absolutely no hassle process from start to finish. Our vets sent through the claim form and a couple of weeks later I received the cheque in the post
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Hayley
ExoticDirect
7 years ago
Hi Joanne,

Thank you so much for taking the time to send your review. We are glad to hear the claims process was hassle free and that  you received swift settlement.

Have a really nice day.

The Exotic Direct Claims Team.
0
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TC
Trusted Customer
7 years ago
Kjøpsdato: 30/12/2017
Hva Trusted Customer sa om ExoticDirect:
Reward customer loyalty
I have been a loyal customer for 3 years and renewed each year and have another policy with you yet the price never goes down. I only renewed with you because you’re the only ones i could find who...

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Alison
ExoticDirect
7 years ago
Dear Zoe,

Thank you for your feedback.

We do incentivise clients with your policy type and I will email you directly.

Kind regards
Exotic Direct Team
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TC
Trusted Customer
Chester
7 years ago
Kjøpsdato: 22/12/2017
Hva Trusted Customer sa om ExoticDirect:
Such an easy experience. Correspondence to tell me when it will renew and how much and that's it. All done. Couldn't be more straight forward. Thank you
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Alison
ExoticDirect
7 years ago
Hi Rachel,

Thank you for your review, so pleased you found the experience easy and straight forward, it's very nice to hear!

Kind regards
Exotic Direct Team


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TC
Trusted Customer
7 years ago
Kjøpsdato: 28/12/2017
Hva Trusted Customer sa om ExoticDirect:
Excellent service
Excellent easy claims procedure, full payout for my little ferret after her operation. It's great to have a company who insure exotic pets. I'm so glad I got my ferret insured. Thank you Exotic...

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Hayley
ExoticDirect
7 years ago
Hi Deborah, Thank you so much for taking the time to send your review. Your comments are really important to us and we are glad we could help you following your ferret's operation. We hope recovery is swift.

Have a really nice day.

The Exotic Direct Claims Team.
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TC
Trusted Customer
Basildon
7 years ago
Kjøpsdato: 02/01/2018
Hva Trusted Customer sa om ExoticDirect:
Easy to renew, very reasonably priced, never had a problem. Both my Bearded Dragons insured with you.
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Alison
ExoticDirect
7 years ago
Hi Sara, Thanks so much for your feedback, really pleased your happy with your renewal & that both your Bearded Dragons are insured with us.
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Om ExoticDirect
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
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0345 340 4090
1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom
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Om ExoticDirect
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.