Hvordan samles Feefo-anmeldelsene inn?

Vi samler uavhengig inn tilbakemeldinger på vegne av virksomhetene som samarbeider med oss. Plattformen vår tar bare kontakt med bekreftede kjøpere, så du kan være sikker på at du leser anmeldelser fra ekte kunder.

Hvem kan legge igjen en Feefo-anmeldelse?

Bare kunder med kjøpsbevis kan legge igjen en Feefo-anmeldelse. Vi kvalitetssikrer dette ved å ta kontakt med kjøperne rett etter transaksjonen.

Hvordan verifiserer vi anmeldelser?

Vi kontrollerer at anmeldelsene kommer fra ekte kunder ved å knytte dem til et salg eller en transaksjon. Folk inviteres bare til å legge igjen en anmeldelse etter at de har kjøpt noe fra virksomheten.

Hvordan håndterer vi falske anmeldelser?

Feefo forhindrer at folk legger igjen falske anmeldelser fordi vi bare inviterer bekreftede kjøpere til å gi tilbakemelding.

ExoticDirect-anmeldelser

Viser alle 1,994 anmeldelser

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

Good service and my parrot says he would not be without it makes him feel safe

Sarah

ExoticDirect

8 years ago

Dear Albert,

Thank you very much for your lovely review,

We are glad to hear that you are pleased with our service, and that your parrot feels safe with having our insurance!

Kind Regards,

The Exotic Direct Team.

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

It was excellent

Polite and efficient

Sarah

ExoticDirect

8 years ago

Hi Lesley,

Thank you for your review,

We are glad that you found our service efficient and polite!

Thank you again for taking the time to leave your review,

Kind Regards

The Exotic Direct Team.

Trusted Customer

York

8 years ago

Hva Trusted Customer sa om ExoticDirect:

I have been with ED for about 17 years - every renewal has been automatic and new policy received in a timely manner. Also glad that renewal fee is not bumped up automatically as I have never made a...

Les mer

Sarah

ExoticDirect

8 years ago

Hi Bernice,

Thank you very much for your review,

We really appreciate your continued support, and are very glad that you are always happy with your renewal.

Kind Regards,

The Exotic Direct Team

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

Nothing

Amazing service

Alec

ExoticDirect

8 years ago

Hi Helen,

Thank you for giving us such a positive review - we really appreciate you taking the time to do this.

Best regards,

The Exotic Direct Pet Insurance Team

Pålitelig kunde

8 years ago

No hassle no fuss

Exotic Direct are very easy to deal with. If your paperwork is correct and the claim valid, it is processed quickly and without fuss.

Hayley

ExoticDirect

8 years ago

Hi there.

Thank you so much for your positive review.

We are happy that your claim was dealt with quickly and without fuss.

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

They dealt with my claim quickly and efficiently. Initial contact with claims department very professional and very understanding which means a great deal to me. I would thoroughly recommend Exotics...

Les mer

Hayley

ExoticDirect

8 years ago

Dear Sheila.

Thank you so much for your positive review.

We are pleased to hear you found us professional and understanding and we hope you will recommend us in the future!

Kind Regards

The Exotic Direct Claims Team.

Trusted Customer

8 years ago

Hva Trusted Customer sa om ExoticDirect:

Polite and helpful with renewing my policy

Alec

ExoticDirect

8 years ago

Dear Mrs Matthews,

Thank you for taking the time to write such a nice review about us.

We're glad to hear that our team were polite and helpful when they helped you with your latest renewal.

If we can be of any further help or assistance, please do get in touch.

Best regards,
The Exotic Direct Pet Insurance Team

Pålitelig kunde

8 years ago

.gfhfgh

Alec

ExoticDirect

8 years ago

Thank you for taking the time to leave us feedback.
If we can be of any help in the future, please do get in touch.

Pålitelig kunde

8 years ago

Get an online form for download and all will be good

I ended up not putting a claim in as its behaviour not medical. I hope that a online claim form is made available for Golden Valley.

Hayley

ExoticDirect

8 years ago

Hi there.

Thank you so much for your review.

We are constantly striving to improve our service so we will take your comments on board for future claim development.

Kind Regards

The Exotic Direct Claims Team.

Hayley

ExoticDirect

8 years ago

Sorry for any confusion by the Exotic Direct sign off, our claims team work on Exotic Direct and Golden Valley teams - have a great day!

Golden Valley.

Pålitelig kunde

8 years ago

Claim form did not arrive but we did not need it as rabbit recovered with vet's advice.Otherwise service was helpful

Hayley

ExoticDirect

8 years ago

Hi there.

We are sorry you did not receive your claim form but thank you for your feedback regarding our helpful service.

We are so glad your pet recovered and didn't require any treatment.

Kind Regards

The Exotic Direct Claims Team.

Har du ikke mottatt en invitasjon til å gi en anmeldelse?

Feefo Trusted Service Awards

Våre uavhengige utmerkelser anerkjenner de beste merkevarene for sin kundeservice. Vinnerne kåres på grunnlag av vurderingene de får fra kundene sine.

Hva er Trusted Service Awards?

Hvorfor stole på Feefo-anmeldelser?

Lær mer om Feefo